Spam protection module is only connected to the cloud to a limited extent

[pelumu 1]

Hello,

my ESET Mail Security 7 says (I tried to translate from German):

Spam protection module is only connected to the cloud to a limited extent

The links named "discard" and "recommended settings" are not working.

Any ideas what I can do?

Regards,

Peter

[Marcos 5,070]

Not sure what the error reads in English but I guess it could be caused by the fact that ESET's servers providing antispam services are inaccessible. Check https://support.eset.com/kb332 for a list of servers that should be reachable from the mail server.

[jadorwin 1]

Hi,

"Recommended settings" link is not working indeed.

I confirm the answer from Marcos.

I opened (firewall) communication to the spécific IPs (port 53535) in the antispam section for version 5 and higher (https://support.eset.com/kb332/#antispam) and the message have disapear shortly after (but not immediately).

Br,

Edited August 23, 2018 by jadorwin

[pelumu 1]

Opening Port 53535 for the specific IPs worked for me too.

Thanks for help.