Undocumented serious error (code: 0x101e) error during updating ESMC Mobile Device Connector.

[Haresh2015 3]

We have install ESET Security Management 7 and also install ESET Mobile Device Connector, "Recent update attempts failed" warring massage in ESMC Console.

ESET Security Management Center (Server), Version 7.0 (7.0.553.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.413.0)
ESET Security Management Center Mobile Device Connector Version 7.0.394.0

Also we try to run Update Module Task with clear update cache, but same issue.

Found error in trace log from C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs

2018-08-22 11:34:15 I [11564] Module Update: Perform update start
2018-08-22 11:34:18 I [11564] Module Update: Perform Update: ICU(4294969904)
2018-08-22 11:34:18 E [11564] Module Update: Failed to update modules: Perform Update: UpdPerformUpdate failed with error: Undocumented serious error (code: 0x101e).

So please find attached trace log and resolve issue as soon.

trace.log

[MartinK 384]

Could you please verify whether NETWORK_SERVICE account (account under which is MDM service running) has write permissions to directory:

c:\ProgramData\ESET\RemoteAdministrator\MDMCore\Modules\

If not, please add those permissions. It would mean that it is issue we have identified recently and will be resolved in upcoming releases.

Edited August 22, 2018 by MartinK

[Haresh2015 3]

6 minutes ago, MartinK said:

Could you please verify whether NETWORK_SERVICE account (account under which is MDM service running) write permissions to directory:

c:\ProgramData\ESET\RemoteAdministrator\MDMCore\Modules\

If not, please add those permissions. It would mean that it is issue we have identified recently and will be resolved in upcoming releases.

Thanks for prompt replay,

Give write permissions after issue resolved.

[mitzone 0]

Thanks,

Had the same issue on a brand new install. Weird to have this issue on a brand new install right ESET?