Einok 0 Posted August 22, 2018 Share Posted August 22, 2018 Hello, We have ESET Remote Administrator 6.5, and at some time the newly installed client workstations with Endpoint Antivirus can't be activated anymore. I created new activation task as described at ESET Support page, but it doesn't help. Any idea what could be wrong ? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted August 22, 2018 ESET Staff Share Posted August 22, 2018 7 minutes ago, Einok said: Hello, We have ESET Remote Administrator 6.5, and at some time the newly installed client workstations with Endpoint Antivirus can't be activated anymore. I created new activation task as described at ESET Support page, but it doesn't help. Any idea what could be wrong ? Could you try to activate one of such endpoints just to verify it works? It might be also problem with connection - are you using HTTP proxy? If so, please verify it works correctly. Link to comment Share on other sites More sharing options...
Einok 0 Posted August 22, 2018 Author Share Posted August 22, 2018 1 minute ago, MartinK said: Could you try to activate one of such endpoints just to verify it works? It might be also problem with connection - are you using HTTP proxy? If so, please verify it works correctly. What do you mean saying "try to activate" ? And no, we have no proxies in our enviroment. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 22, 2018 Administrators Share Posted August 22, 2018 What error do you get when you attempt to activate Endpoint using a license key via Help and support -> Change license ? Link to comment Share on other sites More sharing options...
Einok 0 Posted August 22, 2018 Author Share Posted August 22, 2018 14 minutes ago, Marcos said: What error do you get when you attempt to activate Endpoint using a license key via Help and support -> Change license ? I can't understand, where I can get license key? The licensed file we have it's a .lic file that seems like xml inside. In ERA console there is some "Public ID", but it doesn't look like key. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted August 22, 2018 ESET Staff Share Posted August 22, 2018 35 minutes ago, Einok said: What do you mean saying "try to activate" ? And no, we have no proxies in our enviroment. Actually I meant "activate locally", i.e. manually on client machine. It should be possible to activate it using your ELA/EBA account. This is just to exclude possible communication issues. also I just realized you have not mentioned how the task fails in ERA, does it states that activation failed in product? Link to comment Share on other sites More sharing options...
Einok 0 Posted August 22, 2018 Author Share Posted August 22, 2018 (edited) Well, I found ELA account details and a key, but I can't activate locally - saying something like "This key is for another product". I noticed, that installation task was modified to install EAV version 6.6, but old and activated workstations use version 6.5. Does it mean the license key is only for version 6.5 ? Edited August 22, 2018 by Einok Link to comment Share on other sites More sharing options...
Pinni3 21 Posted August 22, 2018 Share Posted August 22, 2018 licence is valid for 6.x - 7. Maybe You did same thing like I did in past : installed eset endpoint security instead eset endpoint antivirus... ? Link to comment Share on other sites More sharing options...
Einok 0 Posted August 22, 2018 Author Share Posted August 22, 2018 (edited) 6 minutes ago, Pinni3 said: licence is valid for 6.x - 7. Maybe You did same thing like I did in past : installed eset endpoint security instead eset endpoint antivirus... ? Thanks, seems like exactly like this: endpoint security instead of endpoint antivirus. How it could be fixed centrally ? I think 5 or so computers already installed with wrong product Edited August 22, 2018 by Einok Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 22, 2018 ESET Staff Share Posted August 22, 2018 Please let us know exactly: What application is installed What "product" is your license for? What is listed in ELA / ERA license view, as the "product name"? My assumption would be the same as from @Pinni3 that you have a application / product mismatch. Link to comment Share on other sites More sharing options...
Pinni3 21 Posted August 22, 2018 Share Posted August 22, 2018 Just make new client task : software uninstall and point to security ones. This should work without any problem Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 22, 2018 ESET Staff Share Posted August 22, 2018 @Einok Uninstall the corresponding product using a corresponding task (software uninstallation) + reboot the computer & and then install the correct one (software install task). Link to comment Share on other sites More sharing options...
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