2012R2 Upgrades to V7 report email protection by client plugins is non-functional

[Command IT 7]

Uninstall and reinstall generally fixes it, but I've had it on a number of systems now and of course it requires another restart of the server

 

John

Edited August 22, 2018 by Command IT

[MichalJ 434]

Hello @Command IT can you please share details about from which product & version you was upgrading to V7?

[Command IT 7]

ESET File Security 6.5.12017.0 to 7.0.12.14.0 using ESMC Software Install task

John

 

[Marcos 5,074]

Do you actually have any of the supported email clients installed on the server? Please provide also ELC logs from the machine.

[Command IT 7]

No, there's no email clients on any of the servers I've had this on. I'll need to get another machine to fail so I can grab the logs.  I've already reinstalled on the ones that have failed so far.

John 

[Command IT 7]

I've created a ticket 175384 and attached the logs

John

Edited August 24, 2018 by Command IT

[LuisC 0]

@Command IT, I just performed the same upgrade (although through ERA), and I'm experiencing the same issue.  I haven not yet opened a support case.  Before I do, I thought I'd see if you were able to determine the root cause with support?

Luis

Edited September 10, 2018 by LuisC

[Command IT 7]

Found that the policy that got carried over from previous versions had "Email Client Integration" under "Email Client Protection" disabled. Even though there were no email clients installed, enabling the mail client integration cleared the error.

John