Command IT 2 Posted August 22, 2018 Uninstall and reinstall generally fixes it, but I've had it on a number of systems now and of course it requires another restart of the server John Share this post Link to post Share on other sites
MichalJ 344 Posted August 22, 2018 Hello @Command IT can you please share details about from which product & version you was upgrading to V7? Share this post Link to post Share on other sites
Command IT 2 Posted August 23, 2018 ESET File Security 6.5.12017.0 to 7.0.12.14.0 using ESMC Software Install task John Share this post Link to post Share on other sites
Marcos 3,031 Posted August 23, 2018 Do you actually have any of the supported email clients installed on the server? Please provide also ELC logs from the machine. Share this post Link to post Share on other sites
Command IT 2 Posted August 23, 2018 No, there's no email clients on any of the servers I've had this on. I'll need to get another machine to fail so I can grab the logs. I've already reinstalled on the ones that have failed so far. John Share this post Link to post Share on other sites
Command IT 2 Posted August 23, 2018 I've created a ticket 175384 and attached the logs John Share this post Link to post Share on other sites
LuisC 0 Posted September 10, 2018 @Command IT, I just performed the same upgrade (although through ERA), and I'm experiencing the same issue. I haven not yet opened a support case. Before I do, I thought I'd see if you were able to determine the root cause with support? Luis Share this post Link to post Share on other sites
Command IT 2 Posted September 10, 2018 Found that the policy that got carried over from previous versions had "Email Client Integration" under "Email Client Protection" disabled. Even though there were no email clients installed, enabling the mail client integration cleared the error. John Share this post Link to post Share on other sites
