System Freez in Endpoint Versions

[kamiran.asia 5]

Hi dears,

From yesterday over 10 Customers report that Their Winodows 7 freez when they are working with google Chorme and outlook 2010

When they Remove Endpoint Antivirus they will not freez .

Most of cases are windows 7 32 Bit.

The problem is the same in Version 6.5 and 7

Edited August 19, 2018 by kamiran.asia

[Marcos 5,446]

Please configure Windows to generate complete memory dumps: https://support.eset.com/kb380. After a reboot, reproduce the issue and trigger a manual crash. After rebooting the machine, compress the dump, upload it to a safe location and drop me a private message with a download link. Also collect logs with ELC and provide the generated archive as well.

[kamiran.asia 5]

We send our Support professional to customer side to generate dump files.

till now we find that the freez problem is because of HIPS and when google chrome or Outlook 2010 is opening the hang will occurred,

I will Send you the logs and Dump files .

 

Any Idea about HIPS Cause Freezing ?

 

[kamiran.asia 5]

Dear @Marcos The ESET Log Collector and Dump File have been sent via Private Message.

For more info according to our tests Freeze will occurred when HIPS is enable and even with disabled Advanced memory scanner and Exploit blocker , Self Defense and ..

This problem is general and we see this case in more than 100 Cases in last 3 days.

Enabling Advanced HIPS log did not help because no logs generated while freezing in logging of blocked operations.

 

Edited August 20, 2018 by kamiran.asia

[kamiran.asia 5]

On 8/19/2018 at 1:22 PM, Marcos said:

Please configure Windows to generate complete memory dumps: https://support.eset.com/kb380. After a reboot, reproduce the issue and trigger a manual crash. After rebooting the machine, compress the dump, upload it to a safe location and drop me a private message with a download link. Also collect logs with ESET Log Collector and provide the generated archive as well.

Dear Macros.

Did you receive our private message containing ESET Log Collector and Memory Dump ?

[kamiran.asia 5]

Our Technical team find the conflict of HIPS of ESET and Kaspersky Ransomware free tool for business.

So by removing Kaspersky Free Anti Ransomware tools the Freez problem solved. ?