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Cannot Upgrade Agents after Upgrade to ESMC 7

tomha
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karsayor

karsayor 8

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below a log of the msi agent_x86.msi manual installation : 

=== Logging started: 30.08.2018  09:34:09 ===
Action start 09:34:09: INSTALL.
Action start 09:34:09: SystemFolder_x86_VC.EC55875F_6DF4_3DBD_A117_4A27D8F55B9B.
Action ended 09:34:09: SystemFolder_x86_VC.EC55875F_6DF4_3DBD_A117_4A27D8F55B9B. Return value 1.
Action start 09:34:09: SystemFolder.EC55875F_6DF4_3DBD_A117_4A27D8F55B9B.
Action ended 09:34:09: SystemFolder.EC55875F_6DF4_3DBD_A117_4A27D8F55B9B. Return value 1.
Action start 09:34:09: FindRelatedProducts.
Action ended 09:34:09: FindRelatedProducts. Return value 1.
Action start 09:34:09: SetP_UPGRADE.
Action ended 09:34:09: SetP_UPGRADE. Return value 1.
Action start 09:34:09: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
DEBUG: Error 2826:  Control BottomLine on dialog PrepareDlg extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: PrepareDlg, BottomLine, to the right
Action ended 09:34:10: PrepareDlg. Return value 1.
Action start 09:34:10: AppSearch.
Action ended 09:34:10: AppSearch. Return value 1.
Action start 09:34:10: WixQueryOsWellKnownSID.
Action ended 09:34:10: WixQueryOsWellKnownSID. Return value 1.
Action start 09:34:10: CA_CheckUserIsAdmin.
Action ended 09:34:10: CA_CheckUserIsAdmin. Return value 1.
Action start 09:34:10: CA_ParseVersion.
Action ended 09:34:10: CA_ParseVersion. Return value 1.
Action start 09:34:10: SetP_BUILD_CONFIGURATION.
Action ended 09:34:10: SetP_BUILD_CONFIGURATION. Return value 1.
Action start 09:34:10: LaunchConditions.
Action ended 09:34:10: LaunchConditions. Return value 1.
Action start 09:34:10: SetARPNOMODIFY.
Action ended 09:34:10: SetARPNOMODIFY. Return value 1.
Action start 09:34:10: SetARPNOREMOVE.
Action ended 09:34:10: SetARPNOREMOVE. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_CONSOLE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_CONSOLE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_DATETIME_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_DATETIME_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_DEBUG_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_DEBUG_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_ERRORHANDLING_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_ERRORHANDLING_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_FILE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_FILE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_FILE_L1_2_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_FILE_L1_2_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_FILE_L2_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_FILE_L2_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_HANDLE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_HANDLE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_HEAP_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_HEAP_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_INTERLOCKED_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_INTERLOCKED_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_LIBRARYLOADER_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_LIBRARYLOADER_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_LOCALIZATION_L1_2_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_LOCALIZATION_L1_2_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_MEMORY_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_MEMORY_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_NAMEDPIPE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_NAMEDPIPE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_PROCESSENVIRONMENT_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_PROCESSENVIRONMENT_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_PROCESSTHREADS_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_PROCESSTHREADS_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_PROCESSTHREADS_L1_1_1.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_PROCESSTHREADS_L1_1_1. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_PROFILE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_PROFILE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_RTLSUPPORT_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_RTLSUPPORT_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_STRING_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_STRING_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_SYNCH_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_SYNCH_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_SYNCH_L1_2_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_SYNCH_L1_2_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_SYSINFO_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_SYSINFO_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_TIMEZONE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_TIMEZONE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CORE_UTIL_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CORE_UTIL_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_CONIO_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_CONIO_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_CONVERT_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_CONVERT_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_ENVIRONMENT_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_ENVIRONMENT_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_FILESYSTEM_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_FILESYSTEM_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_HEAP_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_HEAP_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_LOCALE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_LOCALE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_MATH_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_MATH_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_MULTIBYTE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_MULTIBYTE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_PRIVATE_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_PRIVATE_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_PROCESS_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_PROCESS_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_RUNTIME_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_RUNTIME_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_STDIO_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_STDIO_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_STRING_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_STRING_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_TIME_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_TIME_L1_1_0. Return value 1.
Action start 09:34:10: SetP_API_MS_WIN_CRT_UTILITY_L1_1_0.
Action ended 09:34:10: SetP_API_MS_WIN_CRT_UTILITY_L1_1_0. Return value 1.
Action start 09:34:10: SetP_CERT_AUTH_TEMP_PATH.
Action ended 09:34:10: SetP_CERT_AUTH_TEMP_PATH. Return value 1.
Action start 09:34:10: SetP_CERT_TEMP_PATH.
Action ended 09:34:10: SetP_CERT_TEMP_PATH. Return value 1.
Action start 09:34:10: SetP_CONCRT_DLL_PATH.
Action ended 09:34:10: SetP_CONCRT_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_DB_CONNECTOR_NATIVESQLITE_PATH.
Action ended 09:34:10: SetP_DB_CONNECTOR_NATIVESQLITE_PATH. Return value 1.
Action start 09:34:10: SetP_DB_CONNECTORS_DIR.
Action ended 09:34:10: SetP_DB_CONNECTORS_DIR. Return value 1.
Action start 09:34:10: SetP_ERA_LIB_DIR.
Action ended 09:34:10: SetP_ERA_LIB_DIR. Return value 1.
Action start 09:34:10: SetP_ERA_TEMP_DIR.
Action ended 09:34:10: SetP_ERA_TEMP_DIR. Return value 1.
Action start 09:34:10: SetP_HOSTNAME.
Action ended 09:34:10: SetP_HOSTNAME. Return value 1.
Action start 09:34:10: SetP_MODULE_EM000_PATH.
Action ended 09:34:10: SetP_MODULE_EM000_PATH. Return value 1.
Action start 09:34:10: SetP_MODULE_EM039_PATH.
Action ended 09:34:10: SetP_MODULE_EM039_PATH. Return value 1.
Action start 09:34:10: SetP_MODULE_EM045_PATH.
Action ended 09:34:10: SetP_MODULE_EM045_PATH. Return value 1.
Action start 09:34:10: SetP_MODULES_DIR.
Action ended 09:34:10: SetP_MODULES_DIR. Return value 1.
Action start 09:34:10: SetP_MSVCP_DLL_PATH.
Action ended 09:34:10: SetP_MSVCP_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_NETWORK_DLL_PATH.
Action ended 09:34:10: SetP_NETWORK_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_PORT.
Action ended 09:34:10: SetP_PORT. Return value 1.
Action start 09:34:10: SetP_PRODUCT_NAME.
Action ended 09:34:10: SetP_PRODUCT_NAME. Return value 1.
Action start 09:34:10: SetP_PROTOBUF_DLL_PATH.
Action ended 09:34:10: SetP_PROTOBUF_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_SERVER_CERT_TEMP_PATH.
Action ended 09:34:10: SetP_SERVER_CERT_TEMP_PATH. Return value 1.
Action start 09:34:10: SetP_SERVERAPI_DLL_PATH.
Action ended 09:34:10: SetP_SERVERAPI_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_UCRTBASE.
Action ended 09:34:10: SetP_UCRTBASE. Return value 1.
Action start 09:34:10: SetP_VCCORLIB_DLL_PATH.
Action ended 09:34:10: SetP_VCCORLIB_DLL_PATH. Return value 1.
Action start 09:34:10: SetP_VCRUNTIME_DLL_PATH.
Action ended 09:34:10: SetP_VCRUNTIME_DLL_PATH. Return value 1.
Action start 09:34:10: SetPrivacyPolicyURL.
Action ended 09:34:10: SetPrivacyPolicyURL. Return value 1.
Action start 09:34:10: ValidateProductID.
Action ended 09:34:10: ValidateProductID. Return value 1.
Action start 09:34:10: CostInitialize.
Action ended 09:34:10: CostInitialize. Return value 1.
Action start 09:34:10: FileCost.
Action ended 09:34:10: FileCost. Return value 1.
Action start 09:34:10: CostFinalize.
Action ended 09:34:12: CostFinalize. Return value 1.
Action start 09:34:12: SetP_DB_PATH.
Action ended 09:34:12: SetP_DB_PATH. Return value 1.
Action start 09:34:12: SetP_DB_SCRIPTS_DIR.
Action ended 09:34:12: SetP_DB_SCRIPTS_DIR. Return value 1.
Action start 09:34:12: SetP_DEFAULT_PROGRAM_APP_DIR.
Action ended 09:34:12: SetP_DEFAULT_PROGRAM_APP_DIR. Return value 1.
Action start 09:34:12: SetP_MSI_BACKUP_FOLDER.
Action ended 09:34:12: SetP_MSI_BACKUP_FOLDER. Return value 1.
Action start 09:34:12: CA_ExtractMsiFiles.
Action ended 09:34:15: CA_ExtractMsiFiles. Return value 1.
Action start 09:34:15: CA_LoadInstalledData.
Action ended 09:34:17: CA_LoadInstalledData. Return value 1.
Action start 09:34:17: CA_LogPropertiesValues.
Action ended 09:34:17: CA_LogPropertiesValues. Return value 1.
Action start 09:34:17: CA_LoadCustomConfig.
Action ended 09:34:17: CA_LoadCustomConfig. Return value 1.
Action start 09:34:17: SETversion.NEW.
Action ended 09:34:17: SETversion.NEW. Return value 1.
Action start 09:34:17: SETversion.UPGRADE.
Action ended 09:34:17: SETversion.UPGRADE. Return value 1.
Action start 09:34:17: MigrateFeatureStates.
Action ended 09:34:17: MigrateFeatureStates. Return value 1.
Action start 09:34:17: WelcomeDlg.
DEBUG: Error 2826:  Control BottomLine on dialog WelcomeDlg extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeDlg, BottomLine, to the right
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
DEBUG: Error 2826:  Control BottomLine on dialog LicenseAgreementDialogModified extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: LicenseAgreementDialogModified, BottomLine, to the right
DEBUG: Error 2826:  Control BannerLine on dialog LicenseAgreementDialogModified extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: LicenseAgreementDialogModified, BannerLine, to the right
DEBUG: Error 2826:  Control BottomLine on dialog TelemetryConsentDlg extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: TelemetryConsentDlg, BottomLine, to the right
DEBUG: Error 2826:  Control BannerLine on dialog TelemetryConsentDlg extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: TelemetryConsentDlg, BannerLine, to the right
Action start 09:34:24: CA_DbCheckConnection.
Action ended 09:34:25: CA_DbCheckConnection. Return value 3.
DEBUG: Error 2896:  Executing action CA_DbCheckConnection failed.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: CA_DbCheckConnection, , 
Action ended 09:34:25: WelcomeDlg. Return value 3.
Action start 09:34:25: FatalError.
DEBUG: Error 2826:  Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action start 09:34:29: CA_RemoveDirectoriesAfterCancel.
Action ended 09:34:29: CA_RemoveDirectoriesAfterCancel. Return value 1.
Action ended 09:34:30: FatalError. Return value 2.
Action ended 09:34:30: INSTALL. Return value 3.
=== Logging stopped: 30.08.2018  09:34:30 ===
MSI (c) (10:D8) [09:34:30:046]: Product: ESET Management Agent -- Installation failed.

MSI (c) (10:D8) [09:34:30:047]: Windows Installer installed the product. Product Name: ESET Management Agent. Product Version: 7.0.553.0. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 1603.

 

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