DennisA 1 Posted August 17, 2018 Posted August 17, 2018 Hi there, I just tried to upgrade to Server version 7 with the steps provided here (creating a client task with pointing to the Server_x64.msi), but installation fails because of the following error (found in the Event Log) "Product: ESET Management Agent -- Error 1921. Service 'ESET Remote Administrator Agent' (EraAgentSvc) could not be stopped. Verify that you have sufficient privileges to stop system services." I also can't stop the Agent manually as it's running as a system service. Have tried to reinstall the Agent, but that didn't help. Server: Windows Server 2012 Essentials (64-bit) ESET Remote Administration Server 6.5.522.0 ESET Remote Administration Agent 6.5.522.0 Any tips? Thanks!
ESET Staff MartinK 384 Posted August 17, 2018 ESET Staff Posted August 17, 2018 Could you please provide me trace/installation logs via PM? Also just to verify, haven't you used Software installation task for AGENT upgrade by mistake? Asking because that would also result in such state.
DennisA 1 Posted August 17, 2018 Author Posted August 17, 2018 Thanks for your quick reply. You're right, I accidentally selected the Agent_x64.msi instead of the Server_x64.msi. Oops... Installation completed successfully now. Thanks!
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