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Pictures of agent & endpoint do not appear in the era


Dump Kids
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Hellow, 

I have installed agents & endpoints on the client side, but in the era why doesn't it appear that the agent has been installed agent & endpoint?

image.png.305bf364ad5051a721ee8a24cd959e3d.png

is there a similar case like me?

Thanks before :D

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11 minutes ago, Dump Kids said:

Hellow, 

I have installed agents & endpoints on the client side, but in the era why doesn't it appear that the agent has been installed agent & endpoint?

image.png.305bf364ad5051a721ee8a24cd959e3d.png

is there a similar case like me?

Thanks before :D

Hi,

My problem above has solved,
I do the client task reset clone agent on the PC.
but what's weird, why is that? even though the pc is not the result of a clone with another PC.

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1 minute ago, MichalJ said:

Was this machine by any means accidentally deleted from ERA? In such case, mask icons should appear within next 24 hours.

no, I installed it for the first time and never deleted it from the era

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  • ESET Staff

When you execute a "reset cloned agent task", computer will appear into ERA as a new entry, as the agent UUID will be a new one, so the server will take it as a new computer. That will also force all of the logs to be reset, so it takes couple of replications, until all of the data is reported to the server (therefore the missing icons).

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