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Computers Status stays Unmanaged after installing new Agent


Tank
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Our Eset Remote Administrator server crashed and we had to rebuild it. After reinstalling the agent with updated cert and server info, some of my computers are still showing unmanaged.

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html shows green on the computers.

 

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If you restart a client, does the problem still persist? Ie. status.html is generated with no issues being reported but the last connection time in the ERA console doesn't update for the client?

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These are production servers used in 24-hour shipping system so a reboot isn't possible until the weekend. I have attached screenshots of the status.htm, and ERA item detailsCras3-3.thumb.PNG.ad752116e3f4aa2e44bc556d03923caa.PNG

Cras3-2.thumb.PNG.f1f95a4ac646654524f11a59590c261d.PNG

Cras3-1.thumb.PNG.3957da5e1245670c8bb5a3b37e62e52b.PNG

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