Tank 0 Posted August 15, 2018 Share Posted August 15, 2018 Our Eset Remote Administrator server crashed and we had to rebuild it. After reinstalling the agent with updated cert and server info, some of my computers are still showing unmanaged. C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html shows green on the computers. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,199 Posted August 15, 2018 Administrators Share Posted August 15, 2018 If you restart a client, does the problem still persist? Ie. status.html is generated with no issues being reported but the last connection time in the ERA console doesn't update for the client? Link to comment Share on other sites More sharing options...
Tank 0 Posted August 16, 2018 Author Share Posted August 16, 2018 These are production servers used in 24-hour shipping system so a reboot isn't possible until the weekend. I have attached screenshots of the status.htm, and ERA item details Link to comment Share on other sites More sharing options...
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