IMAPS Scanner and Thunderbird 60 Email Client

[dbergst 0]

I just started running Thunderbird version 60 and ran into problems with sending and receiving emails.  Initially I reported these issues with the Thunderbird team but it was soon discovered that the problem might be antivirus or firewall related.  Sure enough, I tried disabling the IMAPS Scanner Setup in EIS and the email client started behaving correctly.  Any thoughts on what I can do to re-enable the IMAPS scanner?

[Marcos 2,469]

Do you know what IMAP server (vendor, version) is installed on the mail server that you connect to?

[dbergst 0]

Thank you Marcos, the IMAP server is Google (imap.googlemail.com).

[itman 511]

No problem here using TBird ver. 60 with AOL client e-mail - IMAPS - on Eset IS 11.2.49. Also, Eset scanning encrypted e-mail w/o issue.

[dbergst 0]

I'm not sure what is different about my setup here; IMAP is connecting over the default port (993), and the ESET software version in 11.2.49.

[Marcos 2,469]

No problems here either:

I'd suggest contacting Customer care for further troubleshooting.

[dbergst 0]

Thanks, guys.  Per Marco's response I have opened a case with ESET to help resolve this issue.

[dbergst 0]

As it turns out, I discovered that when the IMAPS Scanner was enabled, ESET was blocking all connections over port 993.  After running a repair on the ESET software installation, the port is no longer blocked and my Thunderbird 60 client works as expected.