itman 1,659 Posted August 5, 2018 Share Posted August 5, 2018 Win 10 x(64) Home 1803, Eset IS 11.2..49 There are quarantined files as shown below: But Eset shows none of these files: Ideas on how to fix? Link to comment Share on other sites More sharing options...
MasterTB 8 Posted August 6, 2018 Share Posted August 6, 2018 I can confirm this (among other things that don't work in eset under the latest win10 versions. Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 6, 2018 Author Share Posted August 6, 2018 Found a fix. 1. Go to your %LocalAppData%\Temp\Eset\Eset Security\Quarantine folder. 2. Delete the INFO.NQI file 3. Open Quarantine via the Eset GUI. 4. Move a file you're about to delete, etc. to Eset Quarantine. Whala! The INFO.NQI file is recreated and all your previously quarantine files are shown. Well ….. sort of. In my Eset quarantine folder, 18 files are listed. However, the above Quarantine screen shot shows a count of 23. Don't know why there is a discrepancy there? Link to comment Share on other sites More sharing options...
MasterTB 8 Posted August 6, 2018 Share Posted August 6, 2018 27 minutes ago, itman said: Found a fix. 1. Go to your %LocalAppData%\Temp\Eset\Eset Security\Quarantine folder. 2. Delete the INFO.NQI file 3. Open Quarantine via the Eset GUI. 4. Move a file you're about to delete, etc. to Eset Quarantine. Whala! The INFO.NQI file is recreated and all your previously quarantine files are shown. Well ….. sort of. In my Eset quarantine folder, 18 files are listed. However, the above Quarantine screen shot shows a count of 23. Don't know why there is a discrepancy there? Yes, that "sort of" works. Have 14 files in the folder, Eset now lists 7... At least it lists something right? Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 6, 2018 Author Share Posted August 6, 2018 9 minutes ago, MasterTB said: Yes, that "sort of" works. Have 14 files in the folder, Eset now lists 7... Well, some might be duplicates so the "Count" value would be greater than 1. However, the sum of all "Count" values should match the number of files stored in the quarantine folder I would think. Link to comment Share on other sites More sharing options...
0xDEADBEEF 43 Posted August 6, 2018 Share Posted August 6, 2018 Surprised that other users didn't report this in the forum... Link to comment Share on other sites More sharing options...
MasterTB 8 Posted August 6, 2018 Share Posted August 6, 2018 2 hours ago, itman said: Well, some might be duplicates so the "Count" value would be greater than 1. However, the sum of all "Count" values should match the number of files stored in the quarantine folder I would think. Hmm, no. The count on each file listed by Eset is 1, but there are 14 files in the folder... something is not right. (full disclosure, none of my files are viruses, only Eicar test files) Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 6, 2018 Author Share Posted August 6, 2018 (edited) Think I have figured out most of what is going with the "Count" business. If you look closely at the files in quarantine, you will observe that the file names are duplicate with one copy always 1K in size. I believe the 1K file stores the count value for the number of times the file was detected. However the actual file is only stored once in Quarantine. That would then translate to 9 files actually quarantined in my case. However, my Quarantine log shows 10 entries? So it appears one file is missing which I believe is not really the case. The eicar.com file was actually downloaded from two different web sites; hence all data and GUI info are in sync and correct. Edited August 6, 2018 by itman Link to comment Share on other sites More sharing options...
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