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Quarantine Not Working


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Win 10 x(64) Home 1803, Eset IS 11.2..49

There are quarantined files as shown below:

Eset_Quart_1.thumb.png.2500bf07fe9f422be133bb4b470dd678.png

But Eset shows none of these files:

Eset_Quart_2.thumb.png.b590617d1d4d9e1ad8c3e14c576cd425.png

Ideas on how to fix?

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Found a fix.

1. Go to your %LocalAppData%\Temp\Eset\Eset Security\Quarantine folder.

2. Delete the INFO.NQI file

3. Open Quarantine via the Eset GUI.

4. Move a file you're about to delete, etc. to Eset Quarantine.

Whala! The INFO.NQI file is recreated and all your previously quarantine files are shown.

Eset_Quart_Fixed.thumb.png.d8a59f3dedc8321d5822846720238758.png

Well ….. sort of. In my Eset quarantine folder, 18 files are listed. However, the above Quarantine screen shot shows a count of 23. Don't know why there is a discrepancy there?

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27 minutes ago, itman said:

Found a fix.

1. Go to your %LocalAppData%\Temp\Eset\Eset Security\Quarantine folder.

2. Delete the INFO.NQI file

3. Open Quarantine via the Eset GUI.

4. Move a file you're about to delete, etc. to Eset Quarantine.

Whala! The INFO.NQI file is recreated and all your previously quarantine files are shown.

Eset_Quart_Fixed.thumb.png.d8a59f3dedc8321d5822846720238758.png

Well ….. sort of. In my Eset quarantine folder, 18 files are listed. However, the above Quarantine screen shot shows a count of 23. Don't know why there is a discrepancy there?

Yes, that "sort of" works. Have 14 files in the folder, Eset now lists 7...

At least it lists something right? 

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9 minutes ago, MasterTB said:

Yes, that "sort of" works. Have 14 files in the folder, Eset now lists 7...

Well, some might be duplicates so the "Count" value would be greater than 1. However, the sum of all "Count" values should match the number of files stored in the quarantine folder I would think.

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2 hours ago, itman said:

Well, some might be duplicates so the "Count" value would be greater than 1. However, the sum of all "Count" values should match the number of files stored in the quarantine folder I would think.

Hmm, no. The count on each file listed by Eset is 1, but there are 14 files in the folder... something is not right.

(full disclosure, none of my files are viruses, only Eicar test files)

Annotation2.png

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Think I have figured out most of what is going with the "Count" business.

If you look closely at the files in quarantine, you will observe that the file names are duplicate with one copy always 1K in size. I believe the 1K file stores the count value for the number of times the file was detected. However the actual file is only stored once in Quarantine. That would then translate to 9 files actually quarantined in my case.

However, my Quarantine log shows 10 entries? So it appears one file is missing which I believe is not really the case. The eicar.com file was actually downloaded from two different web sites; hence all data and GUI info are in sync and correct.

Edited by itman
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