camelia 6 Posted July 30, 2018 Share Posted July 30, 2018 (edited) I think the title of my question is self explanatory Came Edited July 30, 2018 by camelia typo Link to comment Share on other sites More sharing options...
Administrators Marcos 4,712 Posted July 31, 2018 Administrators Share Posted July 31, 2018 I'm sorry to hear that. I would recommend contacting customer care via phone as per https://www.eset.com/mx/soporte/contacto/ and make sure they actually received your ticket if you haven't received a response within 48 hours (work days) after creating the ticket. Link to comment Share on other sites More sharing options...
camelia 6 Posted July 31, 2018 Author Share Posted July 31, 2018 2 minutes ago, Marcos said: I'm sorry to hear that. I would recommend contacting customer care via phone as per https://www.eset.com/mx/soporte/contacto/ and make sure they actually received your ticket if you haven't received a response within 48 hours (work days) after creating the ticket. Thanks @Marcos I will follow your suggestion, to be honest I was really upset about the support by phone Came Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted July 31, 2018 ESET Staff Share Posted July 31, 2018 Hi @camelia Can you be kind to describe your problem? Thanks! Link to comment Share on other sites More sharing options...
Most Valued Members SCR 195 Posted July 31, 2018 Most Valued Members Share Posted July 31, 2018 8 hours ago, Gonzalo Alvarez said: Hi @camelia Can you be kind to describe your problem? Thanks! I think this post states the issues the OP is having: https://forum.eset.com/topic/16163-how-to-eis-112490/ Link to comment Share on other sites More sharing options...
camelia 6 Posted July 31, 2018 Author Share Posted July 31, 2018 8 hours ago, Gonzalo Alvarez said: Hi @camelia Can you be kind to describe your problem? Thanks! Hello @Gonzalo Alvarez can I send you a private message? Camelia Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted July 31, 2018 ESET Staff Share Posted July 31, 2018 Hi @camelia Sure, if you use spanish go ahead in that language. Link to comment Share on other sites More sharing options...
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