How can I complain about the lack of knowledge of ESET Mexico support?

[camelia 6]

I think the title of my question is self explanatory

Came

Edited July 30, 2018 by camelia
typo

[Marcos 5,074]

I'm sorry to hear that. I would recommend contacting customer care via phone as per https://www.eset.com/mx/soporte/contacto/ and make sure they actually received your ticket if you haven't received a response within 48 hours (work days) after creating the ticket.

[camelia 6]

2 minutes ago, Marcos said:

I'm sorry to hear that. I would recommend contacting customer care via phone as per https://www.eset.com/mx/soporte/contacto/ and make sure they actually received your ticket if you haven't received a response within 48 hours (work days) after creating the ticket.

Thanks @Marcos I will follow your suggestion, to be honest I was really upset about the support by phone

Came

[Gonzalo Alvarez 66]

Hi @camelia

Can you be kind to describe your problem?

Thanks!

[SCR 195]

8 hours ago, Gonzalo Alvarez said:

Hi @camelia

Can you be kind to describe your problem?

Thanks!

I think this post states the issues the OP is having: https://forum.eset.com/topic/16163-how-to-eis-112490/

[camelia 6]

8 hours ago, Gonzalo Alvarez said:

Hi @camelia

Can you be kind to describe your problem?

Thanks!

Hello @Gonzalo Alvarez can I send you a private message?

Camelia

[Gonzalo Alvarez 66]

Hi @camelia

Sure, if you use spanish go ahead in that language.