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hello


Some time ago, one of my friends who went to China for a mission had a three year eset internet security 11 2018 license for me by post sent

I have activated my eset internet security 11 with license my sent me and  eset internet security active and and I'm using it and its credibility is 3 years  my friend said my this i sent for you  i buy that %100 orginal and I'm using it But I do not have any email 

I do not have any support from the company eset

Do i have a way?  thanks

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As far as I am aware of, Eset does not offer multi-year licenses for Internet/Smart Security versions. If this license originated from China, I would be suspect of its legitimacy.

Edited by itman
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24 minutes ago, itman said:

As far as I am aware of, Eset does not offer multi-year licenses for Internet/Smart Security versions. If this license originated from China, I would be suspect of its legitimacy.

ESET does offer up to 3 years license on NOD32, EIS and ESSP and has for quite sometime (at least in the USA).

see https://www.eset.com/us/home/smart-security-premium/

https://www.eset.com/us/home/internet-security/#?years=3

https://www.eset.com/us/home/antivirus/#?years=3

I would imagine this license in question was purchased through a reseller or distributor (of some type:unsure:)...I do not know if ESET does business in China, so I would think the answer lies with that reseller/distributor.

Edited by TomFace
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Here's the Eset distributor web site for China: http://www.eset.com.cn/ . If the product was purchased there, you will have to contact them directly which might be difficult if you don't speak Chinese.

If the Eset product was purchased in another country, here's a link to find the appropriate distributor:  https://www.eset.com/int/business/partner/find/ .

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hello

Some time ago, I came across an email for me. I'm afraid to answer. I said, maybe I'm hacked

I got an email now. They answered me just one problem. They are Chinese
I translated Google   my problem resolve  thanks
Thanks again
have a nice day

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  • Administrators

First of all, the license is non-transferable, ie. you can only purchase a new license from a reseller or distributor, not from a 3rd person.

If you purchase a license from the Chinese distributor, they will also provide you with support and assistance. Only in case you purchased through a distributor in a different country and you moved afterwards, they can transfer the license to your new local distributor.

I'm afraid we cannot help you any more. Return the license to the person who sold it to you and purchase a new license from your local distributor.

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to: marcos: Hi, do not worry me at all

I email the company Eset  and sent my email to eset  China 

and eset china sent for one email and they resolve my problem 

I connected to China support eset they support me oky  

My anti virus works well and its update is timely
I have no problem
Do not bother yourself anymore

goodbaye

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A couple of offensive posts were removed. @mahmood.hashmabady, please refrain from personal attacks and do not use offensive tone in your posts next time. Since it was confirmed by the OP that the issue was resolved, we'll draw this topic to a close.

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