stevehal 0 Posted July 16, 2018 Share Posted July 16, 2018 (edited) Hi, Eset is detecting several company files and our customers are complaining to us. I go to submit the sample, zipped with password protection, and we keep getting this error. There are many files with the false positive. Some are over 1GB in size. This is quite important. What would the next step be to submit the sample? Thanks, Steve Edited July 16, 2018 by stevehal Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted July 16, 2018 Administrators Share Posted July 16, 2018 Please follow the instructions at https://support.eset.com/kb141/. If it's detected as a potentially unsafe or unwanted application and it's not a packer which is detected, it's unlikely to be a false positive. Use subject along the line "Possible FP - Win32/XY". You can also add the name of the software so that it's obvious from subject what the ticket is about. You can upload big files to OneDrive, DropBox, etc. and include just a download link. Link to comment Share on other sites More sharing options...
stevehal 0 Posted July 16, 2018 Author Share Posted July 16, 2018 Hi Marcos, I zipped it up and password protected the file and sent them an email as best instructed on the page. Lets hope they respond. This started happening all the sudden. Thanks, Steve Link to comment Share on other sites More sharing options...
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