Excel 2016 - Slowness

[shreakh 0]

We have Eset Nod32 installed in our network and recently we installed Office 2016 in few PCs. Previously we had Office 2010 and we didn't face any issues, but now our users who has Office 2016 installed complain that excel is very very slow and cannot work with medium to large excel files at all. I temporary paused the Eset protection, then the slowness of excel doesn't occur. I tested this in several PCs and realized it's eset causing this issue. Can someone please suggest a solution ?

[Marcos 5,070]

Please provide more information about what ESET product / version is installed on clients and the server. If ESET is installed also on the server, does temporarily pausing real-time protection on the server or on a client make a difference?

[shreakh 0]

2 hours ago, Marcos said:

Please provide more information about what ESET product / version is installed on clients and the server. If ESET is installed also on the server, does temporarily pausing real-time protection on the server or on a client make a difference?

Version installed on clients: 6.5.2118.4 

Server: ESET Remote Administrator (Server), Version 6.5 (6.5.417.0) 

Temporary pausing the real-time protection on the client machines solves the issue

Edited July 11, 2018 by shreakh

[Marcos 5,070]

On the server there isn't ESET File Security or another real-time AV protection installed?

[shreakh 0]

Document Protection is enabled in the client PCs.