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harley95

Wake up call not working

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Wake up call from Eset Remote Administrator to any agents is not working. I have ensured the ports are open and I can do scans ect .  So it is  just Wake up call that is not working. I do not believe that it has since we installed Eset. 

 Any suggestions on how to get this to work ? 

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Are the computers in the same subnet?

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12 hours ago, harley95 said:

Wake up call from Eset Remote Administrator to any agents is not working. I have ensured the ports are open and I can do scans ect .  So it is  just Wake up call that is not working. I do not believe that it has since we installed Eset. 

 Any suggestions on how to get this to work ? 

Have you checked the log on C:/ProgramData/ESET/RemoteAdministrator/Agent/EraAgentApplicationData/Logs/status.html

what the status of them?

if oke will be like this

image.thumb.png.3a92e8b755faee653ac3ed2a2fcfbf3b.png


 

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Enclosed is a copy of the log.  All units are on the same subnet. 

wake up call.png

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Could you describe what are your expectations, i.e. how do to check whether it works? Asking because according to logs, AGENT is connecting every 30 seconds, which is quet often and it may be problem to even observe that AGENT actually connected immediately instead of regular interval.

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I send the wake up call to a pc then look in Remote administrator  , computers , last connected to see if that time changed. 

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