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Logicloud

ESET Livegrid is not accessible

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Nod32 Antivirus 11.1.54.0

Encountered problem with 'ESET Livegrid is not accessible ‘ and could not update modules

eav_logs.zip

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Most likely a firewall is blocking Internet access for ekrn.exe.

That happened on June 26 between 15:18 and 19:19.

 

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Yeah, this condition starts from 6.26. I use windows defender firewall, win 10

Is there any way I can fix this problem?

Thanks!

Capture.thumb.PNG.52ff6265b3332c16579f4eeaf74715de.PNG

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Does temporarily disabling the firewall make a difference and ESET updates alright then?

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Also of note is the drive and directory ekrn.exe is located.

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Thanks for reply! Yes, I was asked to provide my username and password. 

I ended all tasks related with windows firewalls, but the notification is still there

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Please capture the network communication with Wireshark during an attempt to update and provide the generated pcap file.

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Sorry but I haven't used wireshark before. May I ask which filter should I use? And how could I capture the data?

Thanks! 

Capture1.thumb.PNG.de037084c8e435077f34cd200971a29d.PNGCapture.PNG.22c5a78186079aa04ffcbdc58c4b210c.PNG

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Don't use any filter. Just select your network interface and start logging.

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There is no http communication which is weird. I've found that you have Transocks installed which probably intervenes in network communication.

1, Enable advanced update engine logging in the advanced setup -> tools -> diagnostics, then run manual update. Next disable logging and gather fresh ELC logs.
2, Provide a Wireshark log from time when you open http://update.eset.com/eset_upd/v10/update.ver in a browser.

I'd also suggest contacting your local customer care so that the ticket is properly tracked.

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28 minutes ago, Marcos said:

I've found that you have Transocks installed which probably intervenes in network communication.

Transocks is a VPN.

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Hi Marcos, I reinstalled Nod32, and the problem is solved. Thanks so much!

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