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ESET Livegrid is not accessible


Logicloud
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Most likely a firewall is blocking Internet access for ekrn.exe.

That happened on June 26 between 15:18 and 19:19.

 

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Thanks for reply! Yes, I was asked to provide my username and password. 

I ended all tasks related with windows firewalls, but the notification is still there

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Please capture the network communication with Wireshark during an attempt to update and provide the generated pcap file.

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There is no http communication which is weird. I've found that you have Transocks installed which probably intervenes in network communication.

1, Enable advanced update engine logging in the advanced setup -> tools -> diagnostics, then run manual update. Next disable logging and gather fresh ELC logs.
2, Provide a Wireshark log from time when you open http://update.eset.com/eset_upd/v10/update.ver in a browser.

I'd also suggest contacting your local customer care so that the ticket is properly tracked.

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28 minutes ago, Marcos said:

I've found that you have Transocks installed which probably intervenes in network communication.

Transocks is a VPN.

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