Logicloud 0 Posted June 28, 2018 Share Posted June 28, 2018 Nod32 Antivirus 11.1.54.0 Encountered problem with 'ESET Livegrid is not accessible ‘ and could not update modules eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 Most likely a firewall is blocking Internet access for ekrn.exe. That happened on June 26 between 15:18 and 19:19. Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Yeah, this condition starts from 6.26. I use windows defender firewall, win 10 Is there any way I can fix this problem? Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 Does temporarily disabling the firewall make a difference and ESET updates alright then? Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Just tried, but the problem still exists Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 Are you prompted for a username and password if you open this in a browser? http://update.eset.com/eset_upd/v10/update.ver Also please check services and make sure the firewall service is not running, just to rule it out completely. Link to comment Share on other sites More sharing options...
itman 1,659 Posted June 28, 2018 Share Posted June 28, 2018 Also of note is the drive and directory ekrn.exe is located. Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Thanks for reply! Yes, I was asked to provide my username and password. I ended all tasks related with windows firewalls, but the notification is still there Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 Please capture the network communication with Wireshark during an attempt to update and provide the generated pcap file. Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Sorry but I haven't used wireshark before. May I ask which filter should I use? And how could I capture the data? Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 Don't use any filter. Just select your network interface and start logging. Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Got it! The pcap file is inside this zip file. eset.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted June 28, 2018 Administrators Share Posted June 28, 2018 There is no http communication which is weird. I've found that you have Transocks installed which probably intervenes in network communication. 1, Enable advanced update engine logging in the advanced setup -> tools -> diagnostics, then run manual update. Next disable logging and gather fresh ELC logs. 2, Provide a Wireshark log from time when you open http://update.eset.com/eset_upd/v10/update.ver in a browser. I'd also suggest contacting your local customer care so that the ticket is properly tracked. Link to comment Share on other sites More sharing options...
itman 1,659 Posted June 28, 2018 Share Posted June 28, 2018 28 minutes ago, Marcos said: I've found that you have Transocks installed which probably intervenes in network communication. Transocks is a VPN. Link to comment Share on other sites More sharing options...
Logicloud 0 Posted June 28, 2018 Author Share Posted June 28, 2018 Hi Marcos, I reinstalled Nod32, and the problem is solved. Thanks so much! Link to comment Share on other sites More sharing options...
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