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ESET Remote Administrator (ERA) license status unknown


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If you are getting the “Unknown” status in the ERA license management, or if you are no longer seeing color-coding associated with license over-utilization, unfortunately this is a global issue affecting all licenses in all ERA v6.x instances. It seems it was caused due to changes in the communication protocol done for the upcoming v7. ESET is currently analyzing the situation.

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  • ESET Staff

I would like to let you know, that as of today, approx 13:30 CET we have published a fixed code into the production environment, and this issue should be resolved. Please let us know, if you experience any inconveniences.

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  • ESET Moderators

As MichalJ stated, a fixed has been pushed through. If you are still seeing the incorrect color-coding, running a license synchronization in the ERA should resolve it.

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