RvW 6 Posted June 21, 2018 Posted June 21, 2018 If you are getting the “Unknown” status in the ERA license management, or if you are no longer seeing color-coding associated with license over-utilization, unfortunately this is a global issue affecting all licenses in all ERA v6.x instances. It seems it was caused due to changes in the communication protocol done for the upcoming v7. ESET is currently analyzing the situation.
ESET Staff MichalJ 434 Posted June 21, 2018 ESET Staff Posted June 21, 2018 I would like to let you know, that as of today, approx 13:30 CET we have published a fixed code into the production environment, and this issue should be resolved. Please let us know, if you experience any inconveniences.
ESET Moderators foneil 342 Posted June 21, 2018 ESET Moderators Posted June 21, 2018 As MichalJ stated, a fixed has been pushed through. If you are still seeing the incorrect color-coding, running a license synchronization in the ERA should resolve it.
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