ESET Support Turn Around Time

[Tracker308 1]

So what's the average turn around time for getting legit responses from ESET Support when a ticket is opened on a consumer product?   I submitted a ticket last week Thursday, received what amounted to a canned reply on Friday, which didn't come close to addressing my question, resubmitted the question in great detail by replying to the email as instructed directly after receiving and have yet to hear back.   Going on one week now without a response.

[Marcos 5,074]

Please provide us with your ticket number so that we can check the status of the ticket with colleagues from our US branch ESET, LLC.

[Tracker308 1]

The ticket number is 151915