Tracker308 1 Posted June 15, 2018 Share Posted June 15, 2018 So what's the average turn around time for getting legit responses from ESET Support when a ticket is opened on a consumer product? I submitted a ticket last week Thursday, received what amounted to a canned reply on Friday, which didn't come close to addressing my question, resubmitted the question in great detail by replying to the email as instructed directly after receiving and have yet to hear back. Going on one week now without a response. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted June 15, 2018 Administrators Share Posted June 15, 2018 Please provide us with your ticket number so that we can check the status of the ticket with colleagues from our US branch ESET, LLC. Link to comment Share on other sites More sharing options...
Tracker308 1 Posted June 15, 2018 Author Share Posted June 15, 2018 The ticket number is 151915 Link to comment Share on other sites More sharing options...
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