Active memory use by Mobile Security too high

[Tracker308 1]

I just checked the active memory allocation on my LG V30 and found that ESET Mobile Security is utilizing nearly 70% of my phones active memory!  This is without running any scans and no browser windows are open.   I can't imagine that's normal; is there some kind of optimization that should be done to knock that down?

[Daedalus 16]

1. Are there any OS updates available?

2. What happens if you reboot your smartphone?

3. Have you tried re-installing the app? (Uninstall, Clear App cache:https://www.verizonwireless.com/support/knowledge-base-214978/, reboot phone, re-install)

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I have no problems with the ESET Mobile Security app, uses about 40MB of memory. (OnePlus 5)

[Tracker308 1]

Replies:

1 - No, the phone has the latest version of Android.  All other apps are updated.

2 - Rebooting makes no difference 

3 - I reinstalled the application yesterday and it dropped, but still running at around 90-100MB

 

 

 

[Daedalus 16]

I am sorry that nothing helps. It was al the things i could think of.

I guess you should contact you local support for assistance. Maybe they know a way to troubleshoot this better, like provide logs or something.

Good luck.

P.S. Maybe some other people can think of something the OP could try...

[Guest]

eset is using some play services that eats up ram.

eset 89mb - with used gservices 210mb

please share some further information

[Tracker308 1]

The issues no longer exists as of today.  At least currently, the memory utilization has dropped to around 35MB.