pstoric 0 Posted June 13, 2018 Posted June 13, 2018 It's been a while since I've logged into the ERA Console so today I tried to pop in and I got the screen below saying "Warning! The console version (5.1.38) and the server version (5.3.39) are not compatible! Please upgrade the console. Next, I went to "help > check console updates on the web" and it gave me the download link for 5.3.39 which I grabbed and installed. After the install was completed, I proceeded to open the ESET Console again but I get the exact same message. If I try to run the installer again, it gives me the repair or remove option which leads me to believe it's installed already (repair did not work either). Do I need to do a full removal of the Console, reboot, then install? Not sure why it won't see the new version.
ESET Moderators Peter Randziak 1,181 Posted June 26, 2018 ESET Moderators Posted June 26, 2018 Hello @pstoric , were you able to troubleshoot the issue, or your need any assistance from our side regarding this? Regards, P.R.
pstoric 0 Posted June 27, 2018 Author Posted June 27, 2018 Hey Peter. Yes still need help w/ this. Haven't made any progress but I won't be back on site until next week. Any suggestions?
ESET Moderators Peter Randziak 1,181 Posted July 6, 2018 ESET Moderators Posted July 6, 2018 Hello @pstoric, I would probably advise you to completely remove the ERA console, reboot the system and install it from a scratch to see if it helps. Regards, P.R.
Recommended Posts