jdukky 0 Posted December 20, 2013 Share Posted December 20, 2013 After registering the key, the email from ESET has my user id but the password is just " - " When I put this in the activation window for username and password, it says on the next screen, "Product Activated," but the credentials are rejected once I try to update the virus definitions. I submitted a lost info request through the ESET website on Dec. 19th, but I haven't gotten a reply yet. Any advice? Link to comment Share on other sites More sharing options...
SweX 870 Posted December 20, 2013 Share Posted December 20, 2013 Hello So you did get the username just fine, but no password expect the " - " where the password should be in the email? In anycase wait till an ESET official responds to the thread. Link to comment Share on other sites More sharing options...
jdukky 0 Posted December 20, 2013 Author Share Posted December 20, 2013 Hello So you did get the username just fine, but no password expect the " - " where the password should be in the email? In anycase wait till an ESET official responds to the thread. yup, the user id looks like what a computer generated user id would look like but the password was just " - " Link to comment Share on other sites More sharing options...
jdukky 0 Posted December 27, 2013 Author Share Posted December 27, 2013 bump Link to comment Share on other sites More sharing options...
Arakasi 548 Posted December 27, 2013 Share Posted December 27, 2013 So your saying the email you received looked like this : Thank you!Your order, pursuant to the below specification was received and processed. Please, double check the information received to ensure timeliness of our services and customers satisfaction.UserName:Password=EAV-0101010101:-PurchaseOption: New LicenseTypeOfPlatform: ESET NOD32 AntivirusTypeOf_License: 1Clients_name: jdukky Please verify, thanks. Link to comment Share on other sites More sharing options...
jdukky 0 Posted December 27, 2013 Author Share Posted December 27, 2013 So your saying the email you received looked like this : Thank you! Your order, pursuant to the below specification was received and processed. Please, double check the information received to ensure timeliness of our services and customers satisfaction. UserName:Password=EAV-0101010101:- PurchaseOption: New License TypeOfPlatform: ESET NOD32 Antivirus TypeOf_License: 1 Clients_name: jdukky Please verify, thanks. The email says: Product name: ESET NOD32 Antivirus Number of licenses: 1 computer(s) Expiration date: 24-08-2018 Username: EAV[snip] Password: - Link to comment Share on other sites More sharing options...
Solution jdukky 0 Posted December 28, 2013 Author Solution Share Posted December 28, 2013 My first time filling out a lost license request on the ESET page yielded no email. I did it again tonight and I got an email within 5 minutes with a password. Thx. Link to comment Share on other sites More sharing options...
Arakasi 548 Posted December 28, 2013 Share Posted December 28, 2013 Great news ! Link to comment Share on other sites More sharing options...
SweX 870 Posted December 28, 2013 Share Posted December 28, 2013 My first time filling out a lost license request on the ESET page yielded no email. I did it again tonight and I got an email within 5 minutes with a password. Thx. Very nice, maybe something went wrong the first time for whatever reason, but great that it worked out fine the second time anyway Link to comment Share on other sites More sharing options...
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