jdukky 0 Posted December 20, 2013 Posted December 20, 2013 After registering the key, the email from ESET has my user id but the password is just " - " When I put this in the activation window for username and password, it says on the next screen, "Product Activated," but the credentials are rejected once I try to update the virus definitions. I submitted a lost info request through the ESET website on Dec. 19th, but I haven't gotten a reply yet. Any advice?
SweX 871 Posted December 20, 2013 Posted December 20, 2013 Hello So you did get the username just fine, but no password expect the " - " where the password should be in the email? In anycase wait till an ESET official responds to the thread.
jdukky 0 Posted December 20, 2013 Author Posted December 20, 2013 Hello So you did get the username just fine, but no password expect the " - " where the password should be in the email? In anycase wait till an ESET official responds to the thread. yup, the user id looks like what a computer generated user id would look like but the password was just " - "
Arakasi 549 Posted December 27, 2013 Posted December 27, 2013 So your saying the email you received looked like this : Thank you!Your order, pursuant to the below specification was received and processed. Please, double check the information received to ensure timeliness of our services and customers satisfaction.UserName:Password=EAV-0101010101:-PurchaseOption: New LicenseTypeOfPlatform: ESET NOD32 AntivirusTypeOf_License: 1Clients_name: jdukky Please verify, thanks.
jdukky 0 Posted December 27, 2013 Author Posted December 27, 2013 So your saying the email you received looked like this : Thank you! Your order, pursuant to the below specification was received and processed. Please, double check the information received to ensure timeliness of our services and customers satisfaction. UserName:Password=EAV-0101010101:- PurchaseOption: New License TypeOfPlatform: ESET NOD32 Antivirus TypeOf_License: 1 Clients_name: jdukky Please verify, thanks. The email says: Product name: ESET NOD32 Antivirus Number of licenses: 1 computer(s) Expiration date: 24-08-2018 Username: EAV[snip] Password: -
Solution jdukky 0 Posted December 28, 2013 Author Solution Posted December 28, 2013 My first time filling out a lost license request on the ESET page yielded no email. I did it again tonight and I got an email within 5 minutes with a password. Thx.
SweX 871 Posted December 28, 2013 Posted December 28, 2013 My first time filling out a lost license request on the ESET page yielded no email. I did it again tonight and I got an email within 5 minutes with a password. Thx. Very nice, maybe something went wrong the first time for whatever reason, but great that it worked out fine the second time anyway
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