bigc73542 0 Posted December 20, 2013 Share Posted December 20, 2013 I purchased eset a few days ago and after install it worked fine until it initiated a scan or I manually started a scan. as soon as a scan starts I get a BSOD and have to do a SYS. restore to remove eset. Anyone else have this problem? > Win 7 Ultimate 32< I cant get a log from the program as it will BSOD. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted December 20, 2013 Administrators Share Posted December 20, 2013 Hello, please continue as follows: - configure Windows to generate kernel or complete memory dumps manually (hxxp://support.microsoft.com/kb/972110/en-us) - restart Windows - reproduce BSOD - after a computer restart, compress the memory dump, upload it to a safe location and supply the download link to Customer care or pm me the link. Link to comment Share on other sites More sharing options...
bigc73542 0 Posted December 20, 2013 Author Share Posted December 20, 2013 I will try but after a BSOD I have to restore and remove Eset in safe mode or the comp won't boot up. Link to comment Share on other sites More sharing options...
gerardwil 1 Posted December 30, 2013 Share Posted December 30, 2013 Never had such an experience on Win 7 Ultimate (64) Link to comment Share on other sites More sharing options...
Solution bigc73542 0 Posted January 17, 2014 Author Solution Share Posted January 17, 2014 (edited) For one last chance I reinstalled Eset antivirus again just to see if I might be able to get a log or at least see what might be causing the BSOD's. Antivirus 7 is running perfectly now. I don't guess I will ever know what the problem was but at least it is working as it should now. Thanks for taking the time to try and help. Edited January 17, 2014 by bigc73542 Link to comment Share on other sites More sharing options...
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