Jump to content

BSOD on scan start


bigc73542
 Share

Go to solution Solved by bigc73542,

Recommended Posts

I purchased eset a few days ago and after install it worked fine until it initiated a scan or I manually started a scan. as soon as a scan starts I get a BSOD and have to do a SYS. restore to remove eset. Anyone else have this problem? > Win 7 Ultimate 32<    I cant get a log from the program as it will BSOD.

Link to comment
Share on other sites

  • Administrators

Hello,

please continue as follows:

- configure Windows to generate kernel or complete memory dumps manually (hxxp://support.microsoft.com/kb/972110/en-us)

- restart Windows

- reproduce BSOD

- after a computer restart, compress the memory dump, upload it to a safe location and supply the download link to Customer care or pm me the link.

Link to comment
Share on other sites

  • 2 weeks later...
  • 3 weeks later...
  • Solution

For one last chance I reinstalled Eset antivirus again just to see if I might be able to get a log or at least see what might be causing the BSOD's.  Antivirus 7 is running perfectly now. I don't guess I will ever know what the problem was but at least it is working as it should now. Thanks for taking the time to try and help.

Edited by bigc73542
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...