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Erwin - IT support groep

error code: 20003, need help

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On a few endpoints I get the next error while updating the endpoint:

GetFile: Cannot connect to host 'repository.eset.com' [error code: 20003]

There is no proxy set!

I am using ERA 6.5 

Is there a way to fix this?

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Hello, you mention it "while updating". However Endpoints are not updated from repository. They are updated from ESET Update Servers, which is not the same. Where do you see the error code? In the ERA agent trace log? Usually, this happens in case of "software installation / upgrade". Is the machine able to ping repository.eset.com? Are you sure, you do not have any restrictions on the firewall for the addresses of ESET repository, per our KB: https://support.eset.com/kb332/#era6

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