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error code: 20003, need help


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  • ESET Staff

Hello, you mention it "while updating". However Endpoints are not updated from repository. They are updated from ESET Update Servers, which is not the same. Where do you see the error code? In the ERA agent trace log? Usually, this happens in case of "software installation / upgrade". Is the machine able to ping repository.eset.com? Are you sure, you do not have any restrictions on the firewall for the addresses of ESET repository, per our KB: https://support.eset.com/kb332/#era6

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