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ESET Antivirus Protection is Nonfunctional - Win10 32bit


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Few of my customers came to me this few days, their Win10 32 bit system with ESET Endpoint or EAV/EIS installed, encountered "ESET Antivirus Protection is Nonfunctional" issue. Restart computer, reinstall ESET doesn't help

 

Jin

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If they are getting an error "Scanner initialization failed", it's related to upgrade to Windows 10 April 2018 Update (v1803). We have published an alert for this: https://support.eset.com/alert6798/.

Disabling Protected service in the HIPS setup and rebooting the machine might mitigate the error. Microsoft is looking into it, however, the result is uncertain at the moment. Wherever possible, I'd recommend upgrading Windows 10 x86 to x64 version.

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13 minutes ago, Marcos said:

If they are getting an error "Scanner initialization failed", it's related to upgrade to Windows 10 April 2018 Update (v1803). We have published an alert for this: https://support.eset.com/alert6798/.

Disabling Protected service in the HIPS setup and rebooting the machine might mitigate the error. Microsoft is looking into it, however, the result is uncertain at the moment. Wherever possible, I'd recommend upgrading Windows 10 x86 to x64 version.

Hi Marcos,

Noted. Hope ESET or Microsoft can fix the issue asap

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