NilsJ 0 Posted May 23, 2018 Share Posted May 23, 2018 Hi, when I try to deploy an Agent via the ERA Webinterface I always get this message: VerifyFileContentSignature: Failed to validate PGP signature: Error while parsing It stoppend working just now. Last time I used it, it worked perfectly. Is that a problem that goes away after a bit? best regards Nils Link to comment Share on other sites More sharing options...
davidenco 1 Posted May 23, 2018 Share Posted May 23, 2018 Exact same message for me! ESET told me yesterday there is a problem with the repository but no idea why it's not fixed yet. Link to comment Share on other sites More sharing options...
DamsDGN 0 Posted May 23, 2018 Share Posted May 23, 2018 Hi, I have the same problem when I try to deploy ERA agent. Regards Damien Link to comment Share on other sites More sharing options...
davidenco 1 Posted May 23, 2018 Share Posted May 23, 2018 As suggested by technical support and assuming you're using the Linux version, try deleting the contents of the cache folder (/var/cache/httpd/proxy) and restarting the ERAServer service. I did this and it worked for me. Link to comment Share on other sites More sharing options...
NilsJ 0 Posted May 23, 2018 Author Share Posted May 23, 2018 I am not using the Linux version, but I'll try to do that on Windows....... Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted May 23, 2018 ESET Staff Share Posted May 23, 2018 Could someone please provide Wireshark capture with HTTP communication (in PM for privacy)? It is possible that invalid data were cached, and we would like to confirm that. Link to comment Share on other sites More sharing options...
VlP 0 Posted May 24, 2018 Share Posted May 24, 2018 Hi. I have contacted Eset support and they said there is problem with Apache HTTP proxy (only Windows?). Workaround is disable http proxy usage everywhere (server, agent and eset products). Strange. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted May 24, 2018 ESET Staff Share Posted May 24, 2018 @VIP Problem is not with Apache in particular or with the proxy. Problem is with invalid data being cached. They have set expiration for 7 days, so the solution would be to clear the proxy cache, not to disable caching / proxy at all. MartinK requested the data, to verify this suspicion, that seems to be the most likely reason for the problems. Link to comment Share on other sites More sharing options...
VlP 0 Posted May 24, 2018 Share Posted May 24, 2018 Yes you are right. Stopping HTTP proxy service, deleting cache and start HTTP Proxy resolves the problem.. Link to comment Share on other sites More sharing options...
ODLR 0 Posted May 25, 2018 Share Posted May 25, 2018 Hi, I'am currently using the virtual appliance ( v 6.5.417.0) and I also have an empty repository list since Wednesday. As explained in this topic, I cleaned the Apache HTTP proxy then rebooted eraserver.service but it's still empty. Before cleaning i stopped httpd service. should I stop httpd proxy service only? Moreover Davindenco said to clear /var/cache/httpd/proxy but my its an empty directory, only cached data I checked with htcacheclean -p /var/cache -A are located in /var/cache/httpd/mod_cache_disk Any help is welcomed Best Regards Olivier. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted May 25, 2018 ESET Staff Share Posted May 25, 2018 3 hours ago, ODLR said: Hi, I'am currently using the virtual appliance ( v 6.5.417.0) and I also have an empty repository list since Wednesday. As explained in this topic, I cleaned the Apache HTTP proxy then rebooted eraserver.service but it's still empty. Before cleaning i stopped httpd service. should I stop httpd proxy service only? Moreover Davindenco said to clear /var/cache/httpd/proxy but my its an empty directory, only cached data I checked with htcacheclean -p /var/cache -A are located in /var/cache/httpd/mod_cache_disk Any help is welcomed Best Regards Olivier. Any chance you are using non-default configuration for repository url (ERA server settings)? Or maybe there is another HTTP proxy between ERA and internet (ESET infrastructure)? I would also check ERA Server's trace log for Errors related to repository synchronization, which is performed every 60 minutes. Is it for example possible to disable HTTP proxy and enable direct access to internet for ERA server (server settings)? If it will help, it is probable something went wrong with HTTP proxy - or is it working for other ESET services, like modules update, i.e. is it caching newly downloaded files once cache was purged? Link to comment Share on other sites More sharing options...
Jocades 0 Posted May 28, 2018 Share Posted May 28, 2018 Same issue here. Windows ERA, Windows clients. Link to comment Share on other sites More sharing options...
ODLR 0 Posted May 28, 2018 Share Posted May 28, 2018 Hi, My list is not empty anymore. I do not know what happened during the week-end. I will Invistigate later to understand. thanks for your fast answer Best Regards Link to comment Share on other sites More sharing options...
Jocades 0 Posted May 28, 2018 Share Posted May 28, 2018 4 hours ago, Jocades said: Same issue here. Windows ERA, Windows clients. I have to add that, I've stopped the proxy service, and... C:\Program Files\Apache HTTP Proxy\cache That path is completely empty (even checked show hidden folders/files). Restarted, the service, relaunched the tasks, and failed again. Link to comment Share on other sites More sharing options...
VlP 0 Posted May 28, 2018 Share Posted May 28, 2018 Wrong path, correct is C:\ProgramData\Apache HTTP Proxy\cache Link to comment Share on other sites More sharing options...
Jocades 0 Posted May 28, 2018 Share Posted May 28, 2018 37 minutes ago, VlP said: Wrong path, correct is C:\ProgramData\Apache HTTP Proxy\cache Oh! It worked like a charm, thank you! Link to comment Share on other sites More sharing options...
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