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failed to register EVS to vShield

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we are testing EVS in customer enviroment.  we have deployed EVH and EVS , but failed to register EVS to vShield. EVS and EVH both are latest version download from eset website.
customer are using ESXI 5.5, seems unable to use NSX so choosed vShield.

we have tried:

1.  reboot EVS and vShield
2. Reinstall the vShield Endpoint
3. test connnection of 443 port of vShield

any suggestions?

here is the creensnape of failure:

screensnape of vShield Endpoint module, the  vShield version is 5.5.4

screensnape of vah:




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