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Era Server Process consuming too much memory


raigorodski
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Since a few days a go, eraserver.exe process is consuming to much memory make the sever becoming very slow:

image.png.aa8eded8dc4627d298912acd0417c9d5.png

Edited by raigorodski
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  • ESET Staff

Could you please check database server that is ERA using is running properly? It is possible that database is not accessible (may be caused by system update) in which case ERA will be collecting received logs until write to database is possible.

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Thanks MartinK!

Can you point me in the rigth direction how to do it ?

Should i ask suport for my Eset´s local resseler ?

Thanks again for your help!

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  • 3 weeks later...
On 5/11/2018 at 2:18 PM, raigorodski said:

Can you point me in the rigth direction how to do it ?

Should i ask suport for my Eset´s local resseler ?

Yes, please contact your local reseller or distributor. They will probably need logs from ESET Log Collector and Procmon logs:

https://support.eset.com/kb6308/

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