Jump to content

Smart Security Premium. Module update failed - Files corrupted.


Recommended Posts

For several weeks now, whenever a module update is pushed out I receive an error message stating: 'Modules update failed.  File corrupted.'  (See screenshot below).  If I then manually click on 'Check for updates,' the module update always works first time.

Any idea how to resolve this?  Many thanks in advance.

File Corrupted.JPG

Link to comment
Share on other sites

  • Administrators

Most likely update files were tampered with on a firewall or proxy. Please provide a Wireshark pcap log from an update attempt.

Link to comment
Share on other sites

HI Marcos.  The only Firewall in use is ESET's and I'm not using a proxy.  I'm no network engineer and have not used Wireshark previously so am no expert though generally tech savvy.  The problem here is that I cannot predict when you will release a module update and further cannot predict when it will be available to, and downloaded by, my computer.  As I stated originally, manual updates always work.

Link to comment
Share on other sites

  • Administrators

Ok. Since you have ESSP 11.1.54 installed, you can generate a pcapng log by clicking "Create advanced logs" in the main gui -> Help and support -> Details for customer care.

Then run update, disable logging and collect logs with ESET Log Collector. If the generated archive is too big to attach to a private message, upload it to Dropbox, OneDrive, etc. and supply me with a download link.

Link to comment
Share on other sites

I get the same message, except I cannot manually update either. I have cleared the cache & restarted twice to no avail. I have uninstalled and re-installed twice to no avail. This is preventing scanning. I am a tech novice, but it seems like it has the whole program locked up. Any ideas?

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...