Skier 7 Posted May 10, 2018 Posted May 10, 2018 For several weeks now, whenever a module update is pushed out I receive an error message stating: 'Modules update failed. File corrupted.' (See screenshot below). If I then manually click on 'Check for updates,' the module update always works first time. Any idea how to resolve this? Many thanks in advance.
Administrators Marcos 5,727 Posted May 10, 2018 Administrators Posted May 10, 2018 Most likely update files were tampered with on a firewall or proxy. Please provide a Wireshark pcap log from an update attempt.
Skier 7 Posted May 10, 2018 Author Posted May 10, 2018 HI Marcos. The only Firewall in use is ESET's and I'm not using a proxy. I'm no network engineer and have not used Wireshark previously so am no expert though generally tech savvy. The problem here is that I cannot predict when you will release a module update and further cannot predict when it will be available to, and downloaded by, my computer. As I stated originally, manual updates always work.
Administrators Marcos 5,727 Posted May 10, 2018 Administrators Posted May 10, 2018 Ok. Since you have ESSP 11.1.54 installed, you can generate a pcapng log by clicking "Create advanced logs" in the main gui -> Help and support -> Details for customer care. Then run update, disable logging and collect logs with ESET Log Collector. If the generated archive is too big to attach to a private message, upload it to Dropbox, OneDrive, etc. and supply me with a download link.
Casey O 0 Posted May 13, 2018 Posted May 13, 2018 I get the same message, except I cannot manually update either. I have cleared the cache & restarted twice to no avail. I have uninstalled and re-installed twice to no avail. This is preventing scanning. I am a tech novice, but it seems like it has the whole program locked up. Any ideas?
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