Mac OS system freezes\hangs

[Maxim. 2]

For a few weeks, two our Mac users(about 40) experienced random system hangs, it lasts from 20 seconds to 5 minutes. Both users had ESET Endpoint Security 6.5.432.1, then we updated it to 6.5.600.1, it doesn't help. Both of them has MacOs 10.13.4.

Freezes may start anytime, no time or application pattern was noticed. There can be one or no freeze during the day, as well as 3-5.

If the user turns off Real-time protection all freezes disappear.

I've contacted with Eset support, but so far nothing useful was suggested.

Maybe someone had the same problem?

[Peter Randziak 948]

Hello @Maxim.,

can you please try and report back with an RC version http://ftp.nod.sk/~mego/RC/  it has bunch of fixes,...

Thanks, P.R.

[Maxim. 2]

On 5/11/2018 at 10:23 AM, Peter Randziak said:

Hello @Maxim.,

can you please try and report back with an RC version hxxp://ftp.nod.sk/~mego/RC/  it has bunch of fixes,...

Thanks, P.R.

I've installed it by the advice from Eset support about 10 days ago, it didn't help.

[Peter Randziak 948]

Hello @Maxim., 

if the issue persists with the RC version, please collect the logs by means of https://support.eset.com/kb3404/ after the hang occurs and send them via a private message to me for analysis.

Regards, P.R.

[Maxim. 2]

Hello @Peter Randziak,

We were provided with the new version of Endpoint, according to Eset Support it should solve our issues. Currently, we are testing it.

If the issue persists, I'll send logs to you.

Thank you.