Cp3p0 5 Posted May 4, 2018 Share Posted May 4, 2018 (edited) Hi there, I have a brand new Samsung Galaxy J5 Mobile with ESET Mobile Security installed. After removing the sim card due to work changing mobile carriers the sim guard kicked a fuss and locked the device. I'm glad the Sim guard feature works, however, not so glad that the device lock screen has bugged out. As per picture, If I click the "<" Arrow nothing appears to happen. Same with spamming the Home/Go back/Window key's... There is no visible field to type my unlock password or view unlock options. ------------------ It got me thinking, is it possible to restart the mobile in Safe-mode after the battery finally dies and remove ESET? If so..... Is there any way I can force a restart or drain the battery flat... It was on 100% battery life two days ago when the lock occurred.. I suspect I'll be waiting a few more days until it drains flat :S Thanks! Edited May 4, 2018 by Cp3p0 Link to comment Share on other sites More sharing options...
Cp3p0 5 Posted May 7, 2018 Author Share Posted May 7, 2018 Bump Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted May 9, 2018 ESET Staff Share Posted May 9, 2018 https://support.eset.com/kb2949/ hope it helps... Link to comment Share on other sites More sharing options...
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