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damkon93

Please help Error: ("2051a004")

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Please help error during re-activation (2051a004) ,it does not give me anything https://support.eset.com/kb2942/?locale=en_US&viewlocale=pl_PL

this error code is present on every device.

Communication failed.
Error while downloading the license file.

eset was purchased in google play in 2016 and in March this year the license was renewed through subscriptions. On one device, the essay can not be activated after the device has been restored to the factory settings and on the other device it is impossible to enter the license tab.

Screenshot_2018-04-24-13-30-48.png

Screenshot_20180423-215942 (1).png

 

 

 

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Hello @damkon93 

does the issue persist?

There were some issues with license synchronization, but should be resolved already, can you please confirm?

Regards, P.R.

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Should the issue persist, please contact Customer care using the built-in form so that logs are submitted for further analysis as well.

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