damkon93 0 Posted April 24, 2018 Share Posted April 24, 2018 (edited) Please help error during re-activation (2051a004) ,it does not give me anything https://support.eset.com/kb2942/?locale=en_US&viewlocale=pl_PL this error code is present on every device. Communication failed. Error while downloading the license file. eset was purchased in google play in 2016 and in March this year the license was renewed through subscriptions. On one device, the essay can not be activated after the device has been restored to the factory settings and on the other device it is impossible to enter the license tab. Edited April 24, 2018 by damkon93 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 895 Posted April 25, 2018 ESET Moderators Share Posted April 25, 2018 Hello @damkon93 does the issue persist? There were some issues with license synchronization, but should be resolved already, can you please confirm? Regards, P.R. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted April 25, 2018 Administrators Share Posted April 25, 2018 Should the issue persist, please contact Customer care using the built-in form so that logs are submitted for further analysis as well. Link to comment Share on other sites More sharing options...
damkon93 0 Posted April 26, 2018 Author Share Posted April 26, 2018 problem has been solved. It had to be activated at https://support.eset.com/kb2942/?locale=en_US&viewlocale=en_PL Transaction ID. from the 2016 purchase. Link to comment Share on other sites More sharing options...
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