MrSinaRJ 0 Posted April 8, 2018 Share Posted April 8, 2018 Hi everyone, I don't know what make the application failed, everything was okay until I upgraded the application from update section, it was an auto download and install. after prompting to restart my computer and 1 day, everything went red and didn't let me use my product anymore. I own an Internet security and attached screenshot that I have valid license. my license was for ESET Internet security v10, but the application offered to update to ESET Internet security v11. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 8, 2018 Administrators Share Posted April 8, 2018 Please post a screen shot of the activation error that you're getting when attempting to activate ESET. Also post your public license ID. Link to comment Share on other sites More sharing options...
MrSinaRJ 0 Posted April 8, 2018 Author Share Posted April 8, 2018 (edited) 2 hours ago, Marcos said: Please post a screen shot of the activation error that you're getting when attempting to activate ESET. Also post your public license ID. It simply says "Invalid License" I don't have my public license ID, how can I get that? I only have the license key Edited April 8, 2018 by MrSinaRJ Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted April 8, 2018 ESET Insiders Share Posted April 8, 2018 12 minutes ago, MrSinaRJ said: I don't have my public license ID, how can I get that? You'll find it under: Help and Support -> Details for Customer Care Link to comment Share on other sites More sharing options...
MrSinaRJ 0 Posted April 8, 2018 Author Share Posted April 8, 2018 (edited) 8 minutes ago, stackz said: You'll find it under: Help and Support -> Details for Customer Care Computer name: ROG-MOEEN Product name: ESET Internet Security Product version: 11.1.42.1 Operating system: Windows 10 Pro(64-bit) Machine: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz This is all the information provided in this section, I've clicked on create advance logging, I'll post it as soon as it's ready EDIT: I can't find it anywhere, should I upload all the files created by advance logging? Edited April 8, 2018 by MrSinaRJ wonder if more details needed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 8, 2018 Administrators Share Posted April 8, 2018 Since the product wasn't activated, the public license ID doesn't appear in the product. Drop me a private message with your license key that you entered. As for advanced logging, it should be enabled only when asked for by customer care. Link to comment Share on other sites More sharing options...
MrSinaRJ 0 Posted April 8, 2018 Author Share Posted April 8, 2018 1 hour ago, Marcos said: Since the product wasn't activated, the public license ID doesn't appear in the product. Drop me a private message with your license key that you entered. As for advanced logging, it should be enabled only when asked for by customer care. Thanks I sent you a message with all the information Link to comment Share on other sites More sharing options...
MrSinaRJ 0 Posted April 8, 2018 Author Share Posted April 8, 2018 (edited) @Marcos here you can see that my license was valid until 11/11/2019 in first picture I attached! Is there anything we can do about this situation?! Edited April 8, 2018 by MrSinaRJ Link to comment Share on other sites More sharing options...
tishan 0 Posted May 5, 2018 Share Posted May 5, 2018 i also had this problem plz help me! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted May 5, 2018 Administrators Share Posted May 5, 2018 8 hours ago, tishan said: i also had this problem plz help me! Please open the main gui, navigate to Help and support -> "Details for custom,er care" and click "Create advanced logs". Then try to activate ESET and eventually stop logging. If the activation fails, gather logs with ELC and provide me with the generated archive via a personal message. Link to comment Share on other sites More sharing options...
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