colossus 0 Posted April 6, 2018 Share Posted April 6, 2018 (edited) Hi, our 2of 53 clients shows "Web and mail protocol filtering is non-functional" and "Anti-Phishing is Non-Functional". We are using ERA 6, other 51 clients theres no problem. Can you help us. Thank you. Edited April 6, 2018 by colossus Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted April 6, 2018 Administrators Share Posted April 6, 2018 With ESET Endpoint Security installed, temporarily enable advanced firewall logging in the advanced setup -> tools -> diagnostics and reboot the machine. Then disable logging and collect logs with ELC. Upload the generated archive to a safe location and drop me a message with a download link to the generated archive. Link to comment Share on other sites More sharing options...
colossus 0 Posted April 6, 2018 Author Share Posted April 6, 2018 Hi, right now senden PM with attached file. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted April 6, 2018 Administrators Share Posted April 6, 2018 Unfortunately, the logs were collected when ESET Endpoint Antivirus was installed. It doesn't contain the option to generate advanced firewall logs. Only products with a firewall (home products EIS/ESSP v11 or Endpoint Smart Security) can create advanced firewall logs that would help determine the cause of the issue. You have two options: 1, Temporarily uninstall EEA and install ESET Internet Security v11. 2, Get an ESET Endpoint Security trial license. I'd go for option 1 since you can activate a 30-day trial version yourself while issuing a trial license for Endpoint Security would take a little longer. Link to comment Share on other sites More sharing options...
colossus 0 Posted April 7, 2018 Author Share Posted April 7, 2018 I'l try Link to comment Share on other sites More sharing options...
Recommended Posts