tvsuhail 0 Posted December 10, 2013 Share Posted December 10, 2013 (edited) Hi, Not able to access some of the https pages even if it is allowed and excluded from filter in the Web access protection, and working fine when disabled the Web protection. When accessing the page it straight displays "Page cannot displayed". This happened recently where every web restriction was working fine and I was able to access the allowed address properly. This problem only occurs in Eset Endpoint Antivirus 5 enabled clients, but working fine with Eset Nod32 Antivirus 4 clients. Could someone provide a solution for this. Thanks.. Edited December 10, 2013 by tvsuhail Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted December 10, 2013 Administrators Share Posted December 10, 2013 Do you have SSL scanning enabled or not? Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 10, 2013 Author Share Posted December 10, 2013 (edited) Yes. But how could it suddenly not allowing the page where there were no configuration changed? It started to happen yesterday. Edited December 10, 2013 by tvsuhail Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted December 10, 2013 Administrators Share Posted December 10, 2013 Does disabling SSL scanning or carrying out the following make a difference? - close all browsers and email clients - disable SSL scanning and click OK - enable SSL scanning and click OK (a new root certificate will be generated and imported into supported email clients and browsers) Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 10, 2013 Author Share Posted December 10, 2013 The problem doesn't seem to be SSL Scanning, bcoz even after doing above steps and disabling "SSL Scanning" doesn't open the page. But it worked when "Enable HTTP Checking" is disabled. The real issue is why it is only with Endpoint Antivirus 5 clients, bcoz the same configuration is applied Antivirus 4 version clients. And it also happened suddenly. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted December 11, 2013 ESET Moderators Share Posted December 11, 2013 Hello, what version of the Internet protection module is on the affected machines? Is it affecting all sites in allowed list or just some of them? Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 11, 2013 Author Share Posted December 11, 2013 Internet Protection Module? how to check that? This is affecting only for few websites. Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 11, 2013 Author Share Posted December 11, 2013 Internet Protection Module : 1091 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted December 11, 2013 ESET Moderators Share Posted December 11, 2013 Hello, please share list of affected sites with us. Could you please send me export of ESET Settings and SysInspector log from affected machine? Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 11, 2013 Author Share Posted December 11, 2013 One of the website is https://wupos.westernunion.com. I don't really understand how could it happened suddenly where it was working fine and there were no configuration changed. I will try to share the setting and SysInpector logs later asap. Is there any possibility this could have happened after the update? Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 12, 2013 Author Share Posted December 12, 2013 (edited) 1. Below is the versions running on a client where "Web access restriction" is working fine and able to access all the allowed websites. Virus signature database: 9148 (20131208)Rapid Response module: 3407 (20131208)Update module: 1043 (20130415)Antivirus and antispyware scanner module: 1414 (20131121)Advanced heuristics module: 1145 (20131121)Archive support module: 1184 (20131105)Cleaner module: 1080 (20131029)Anti-Stealth support module: 1056 (20131112)ESET SysInspector module: 1238 (20130723)Self-defense support module: 1018 (20100812)Real-time file system protection module: 1007 (20111129)Translation support module: 1131 (20131004)HIPS support module: 1101 (20131113)Internet protection module: 1067 (20130624)Database module: 1044 (20131108) 2. Below is the versions running on a client where I am not able to access the page when "Web access restriction" is enabled.. Virus signature database: 9162 (20131211) Rapid Response module: 3423 (20131211) Update module: 1043 (20130415) Antivirus and antispyware scanner module: 1416 (20131203) Advanced heuristics module: 1145 (20131121) Archive support module: 1186 (20131125) Cleaner module: 1080 (20131029) Anti-Stealth support module: 1056 (20131112) ESET SysInspector module: 1238 (20130723) Self-defense support module: 1018 (20100812) Real-time file system protection module: 1007 (20111129) Translation support module: 1131 (20131004) HIPS support module: 1105 (20131203) Internet protection module: 1091 (20131114) Database module: 1044 (20131108). And, both are running with same configuration. Edited December 12, 2013 by tvsuhail Link to comment Share on other sites More sharing options...
tvsuhail 0 Posted December 12, 2013 Author Share Posted December 12, 2013 Any solution with provided data? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,710 Posted December 12, 2013 Administrators Share Posted December 12, 2013 Could you enable pre-release updates in the advanced update setup and run update manually so that the last version of Internet protection module 1094 is downloaded and installed? Let us know if it resolves the issue. Link to comment Share on other sites More sharing options...
Solution tvsuhail 0 Posted December 13, 2013 Author Solution Share Posted December 13, 2013 Updating Internet Protection Module 1096 solved the problem. Thank you for follow up and support. Link to comment Share on other sites More sharing options...
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