Webpage not accessible if allowed in allowed list of Web protection

[tvsuhail 0]

Hi,

 

Not able to access some of the https pages even if it is allowed and excluded from filter in the Web access protection, and working fine when disabled the Web protection.  When accessing the page it straight displays "Page cannot displayed".  This happened recently where every web restriction was working fine and I was able to access the allowed address properly.

 

This problem only occurs in Eset Endpoint Antivirus 5 enabled clients, but working fine with Eset Nod32 Antivirus 4 clients.

 

Could someone provide a solution for this.

 

Thanks..

Edited December 10, 2013 by tvsuhail

[Marcos 4,935]

Do you have SSL scanning enabled or not?

[tvsuhail 0]

Yes.  But how could it suddenly not allowing the page where there were no configuration changed?  It started to happen yesterday.

Edited December 10, 2013 by tvsuhail

[Marcos 4,935]

Does disabling SSL scanning or carrying out the following make a difference?

- close all browsers and email clients

- disable SSL scanning and click OK

- enable SSL scanning and click OK (a new root certificate will be generated and imported into supported email clients and browsers)

[tvsuhail 0]

The problem doesn't seem to be SSL Scanning, bcoz even after doing above steps and disabling "SSL Scanning" doesn't open the page.  But it worked when "Enable HTTP Checking" is disabled.

 

The real issue is why it is only with Endpoint Antivirus 5 clients, bcoz the same configuration is applied Antivirus 4 version clients.  And it also happened suddenly.

[Peter Randziak 1,084]

Hello,

 

what version of the Internet protection module is on the affected machines?

Is it affecting all sites in allowed list or just some of them?

[tvsuhail 0]

Internet Protection Module? how to check that?

 

This is affecting only for few websites.

[tvsuhail 0]

Internet Protection Module : 1091

[Peter Randziak 1,084]

Hello,

 

please share list of affected sites with us.

Could you please send me export of ESET Settings and SysInspector log from affected machine?

[tvsuhail 0]

One of the website is https://wupos.westernunion.com.

 

I don't really understand how could it happened suddenly where it was working fine and there were no configuration changed.  I will try to share the setting and SysInpector logs later asap.

 

Is there any possibility this could have happened after the update?

[tvsuhail 0]

1. Below is the versions running on a client where "Web access restriction" is working fine and able to access all the allowed websites.

 

Virus signature database: 9148 (20131208)
Rapid Response module: 3407 (20131208)
Update module: 1043 (20130415)
Antivirus and antispyware scanner module: 1414 (20131121)
Advanced heuristics module: 1145 (20131121)
Archive support module: 1184 (20131105)
Cleaner module: 1080 (20131029)
Anti-Stealth support module: 1056 (20131112)
ESET SysInspector module: 1238 (20130723)
Self-defense support module: 1018 (20100812)
Real-time file system protection module: 1007 (20111129)
Translation support module: 1131 (20131004)
HIPS support module: 1101 (20131113)
Internet protection module: 1067 (20130624)
Database module: 1044 (20131108)

 

2. Below is the versions running on a client where I am not able to access the page when  "Web access restriction" is enabled..

 

Virus signature database: 9162 (20131211)

Rapid Response module: 3423 (20131211)

Update module: 1043 (20130415)

Antivirus and antispyware scanner module: 1416 (20131203)

Advanced heuristics module: 1145 (20131121)

Archive support module: 1186 (20131125)

Cleaner module: 1080 (20131029)

Anti-Stealth support module: 1056 (20131112)

ESET SysInspector module: 1238 (20130723)

Self-defense support module: 1018 (20100812)

Real-time file system protection module: 1007 (20111129)

Translation support module: 1131 (20131004)

HIPS support module: 1105 (20131203)

Internet protection module: 1091 (20131114)

Database module: 1044 (20131108).

 

 

And, both are running with same configuration.

Edited December 12, 2013 by tvsuhail

[tvsuhail 0]

Any solution with provided data?

[Marcos 4,935]

Could you enable pre-release updates in the advanced update setup and run update manually so that the last version of Internet protection module 1094 is downloaded and installed? Let us know if it resolves the issue.

[tvsuhail 0]

Updating Internet Protection Module 1096 solved the problem.  

 

Thank you for follow up and support.