Daubs 0 Posted March 31, 2018 Share Posted March 31, 2018 Good afternoon: Windows 7 machine, giving me the "important message" warning...(see attached). When I click on the "Turn on now" the action center asks if I trust the publisher. I select yes...nothing happens. And I don't see ESET in the system tray. Thoughts? Thanks, D. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted April 1, 2018 Administrators Share Posted April 1, 2018 Try uninstalling ESET and installing it from scratch so that registration to Windows Security Center is performed. Should the problem persist, check if ekrn.exe is running. Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 1, 2018 Author Share Posted April 1, 2018 ...and this...so ran the specialized cleaner...and nothing. Next steps? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted April 1, 2018 Administrators Share Posted April 1, 2018 Please collect logs with ELC and drop me a message with the generated archive attached. Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 5, 2018 Author Share Posted April 5, 2018 18 hours ago, Marcos said: Please collect logs with ELC and drop me a message with the generated archive attached. Where can i find the logs? ESET was uninstalled from computer. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted April 5, 2018 Administrators Share Posted April 5, 2018 Run ELC and collect logs as per the instructions at https://support.eset.com/kb3466/. Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 6, 2018 Author Share Posted April 6, 2018 Thanks. Attached is the log. collector_log.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted April 6, 2018 Administrators Share Posted April 6, 2018 That is just an ELC operation log. ELC generates a zip archive with all collected logs. Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 6, 2018 Author Share Posted April 6, 2018 the zip file is 63 mb...suggestions? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted April 7, 2018 Administrators Share Posted April 7, 2018 Upload it to Dropbox, Onedrive, etc. and provide me with a download link. Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 7, 2018 Author Share Posted April 7, 2018 https://www.dropbox.com/s/okcvm4joddbr2nq/2018-04-05 eav_logs.zip?dl=0 Link to comment Share on other sites More sharing options...
Daubs 0 Posted April 12, 2018 Author Share Posted April 12, 2018 Suggestions? Thanks, D. Link to comment Share on other sites More sharing options...
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