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Protected Computers Not Connecting to ESET Remote Administrator


ScottWStewart
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Last Friday we changed out all of our switches with new Maraki switches. Ever since then many of the computers ESET End Point Security is installed on have not connected to the Remote Server. The last day they did was the day the new switches went live (March 23rd). Please let me know if you need any log files etc.

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When troubleshooting agent connectivity issues, start with checking C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html. What issues / errors are reported?

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I would assume that the new switch ports aren't properly configured for vlan traffic between the ERA server and workstations and that is where your issue is.  Otherwise they should be completely transparent.

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