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New sim card - phone locked - email with code not coming


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I have Samsung Galaxy Note 8, Dual SIM. I replaced the second SIM yesterday and today, the phone is locked and I am not receiving the code. I am not sure to which address is it supposed to be sent, but it is not coming to any of my email addresses. I am not able to use the phone and it's emergency, since I am traveling. Please help!!!

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  • ESET Moderators

Hello ,

In case it's a purchased via Google play it should be the address of your Google account's address.

The process and options of password reset are described in this knowledge base article: https://support.eset.com/kb2949/ 

In case you are unable to unlock the device, you can call the support to help you with the issue resolution,

Regards, P.R.

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