Katarina Onuschak 0 Posted March 15, 2018 Share Posted March 15, 2018 I have Samsung Galaxy Note 8, Dual SIM. I replaced the second SIM yesterday and today, the phone is locked and I am not receiving the code. I am not sure to which address is it supposed to be sent, but it is not coming to any of my email addresses. I am not able to use the phone and it's emergency, since I am traveling. Please help!!! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,084 Posted March 16, 2018 ESET Moderators Share Posted March 16, 2018 Hello , In case it's a purchased via Google play it should be the address of your Google account's address. The process and options of password reset are described in this knowledge base article: https://support.eset.com/kb2949/ In case you are unable to unlock the device, you can call the support to help you with the issue resolution, Regards, P.R. Link to comment Share on other sites More sharing options...
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