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Hiuy

Agent´s and Instalares do not Download

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ESET RASAPLIANCE
SERVER VERSION 6.5

After installing the server I can not install the agent and download the installers

agent error.PNG

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Please post a screen shot of what package you selected in the repository.

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Which of the above packages did you select when creating a Software install task?

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the first one

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What is the server version included in the appliance? Please post the screenshot of the webconsole / help / about with the version of the ERA server component.

Also, from where you did you get the appliance?

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From Eset download page

eset version.PNG

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You are using some weird, not supported version of ESET Remote Administrator Server. KB Article with the officially released versions: https://support.eset.com/kb3690/

Can you please share the direct link, from which you have downloaded it. The latest officially released version was 6.5.417.0, you have a newer build than that. We will investigate, if there was not any issue related to accidentally releasing other version (as a part of the ERA appliance).

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I'll check if the version of VA downloadable from the mentioned website is really 6.5.31.0. This version has ERA Server v6.5.417.0 included which is supported by the repository.

 

image.png

 

image.png

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