can't reset password

[tuparisd 0]

when I try to sign in to eset because I need to recover my license key because it's for 3 PCs I can't reset my password, it says it sent a reset email, but I've waited almost 30 minutes and haven't gotten it. I know I should have another copy of the key but unfortunately because of unforeseen circumstances i do not. please help me figure out what to do, I could figure out who to email, so I thought a forum ESET person could help me 

'

[Marcos 5,070]

If you have lost your registration email with a license key, please contact the seller from whom you purchased your license. If you don't get any email after entering your registration email address in the form for re-sending license details, most likely we don't have your email address on files.