ERA Agent not communicating with ERA Server when outside office LAN

[plittlefield 0]

Should an ERA Agent be able to communicate with the ERA Server when outside the office LAN?

[MichalJ 434]

Not by deafult. Some instructions how to do this were consulted here: https://forum.eset.com/topic/10865-how-can-agents-connect-to-era-from-both-the-office-lan-and-the-internet/

 

[plittlefield 0]

Thanks. I have found 2 useful web pages from ESET on this very subject and will try today.

https://support.eset.com/kb3304

https://support.eset.com/kb6130

[plittlefield 0]

Yes! That worked and Agents on clients outside the company LAN can now see the server inside the LAN.

Thanks!