Non-recovery of the main account after anti-theft

[ahura 0]

Hi, I tested the laptop with Anti-Theft, but now just raise your counterfeit account. Please help me very much.

[Marcos 5,070]

Is the device still marked as missing in the AT portal? If so, please mark it as found and wait a little bit until the client connects to ESET's servers for AT status update.

You can also drop me a personal message with your registration address for my.eset.com and the name of the troublesome device.

[BOSANAC 0]

 

why when I test anti-theft does not show where my laptop, street and city is located

[Marcos 5,070]

Do you have wifi enabled? Is the only problem that you don't see your notebook's location in the AT portal?