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Force eset remote agent to connect to remote administrator


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Is there a command line that can be used to force the eset agent to connect to the remote administrator?

We set the connect time to 10 minutes. When I make a change, it would be helpful if I could issue a CLI via Screenconnect to entice my field agents to make contact with the mothership.

One-time wake-up call doesn't work in this situation.

Thanks,

John

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Net stop didn't work, taskkill, stops the process, but still no connectee:

C:\>net stop EraAgentSvc
The requested pause, continue, or stop is not valid for this service.

More help is available by typing NET HELPMSG 2191.


C:\>taskkill /f /im eraa*
SUCCESS: The process "ERAAgent.exe" with PID 2288 has been terminated.

C:\>net start EraAgentSvc
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\>

image.png.e7a1c763fe7caba1197475913c22175b.png

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I suppose so, but all I am asking the agent to do is to phone home now rather than waiting 10 minutes.

To mitigate the risk of a DOS attack, eset could still have a minimum time between phoning home of 1 minute.

I have restarted the remote workstation several times, it's quite clear to me that the agent is going to wait the full 10 minutes.

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