Force eset remote agent to connect to remote administrator

[katycomputersystems 1]

Is there a command line that can be used to force the eset agent to connect to the remote administrator?

We set the connect time to 10 minutes. When I make a change, it would be helpful if I could issue a CLI via Screenconnect to entice my field agents to make contact with the mothership.

One-time wake-up call doesn't work in this situation.

Thanks,

John

[Marcos 5,070]

Try restarting the ERA Agent service.

[katycomputersystems 1]

Net stop didn't work, taskkill, stops the process, but still no connectee:

C:\>net stop EraAgentSvc
The requested pause, continue, or stop is not valid for this service.

More help is available by typing NET HELPMSG 2191.

C:\>taskkill /f /im eraa*
SUCCESS: The process "ERAAgent.exe" with PID 2288 has been terminated.

C:\>net start EraAgentSvc
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

C:\>

[Marcos 5,070]

You would need to disable self-defense in Endpoint and reboot the machine.

[katycomputersystems 1]

Hmm, sounds like I have presented a feature request.

How do we get those logged?

[Marcos 5,070]

I'm not sure if it's feasible since it could be misused, e.g. by malware.

[katycomputersystems 1]

I suppose so, but all I am asking the agent to do is to phone home now rather than waiting 10 minutes.

To mitigate the risk of a DOS attack, eset could still have a minimum time between phoning home of 1 minute.

I have restarted the remote workstation several times, it's quite clear to me that the agent is going to wait the full 10 minutes.