Web access protection is non-functional

[Dump Kids 0]

Dear all,

I have a problem when installing antivirus endpoint, why web access protection is non-functional? Maybe someone can help / ever get the same case.

Thank you

[Marcos 5,070]

Could you temporarily uninstall EEA and install ESET Internet Security? Activate a 30-day trial version. I assume the same error should be reported. Then enable Advanced firewall logging in the advanced setup -> Tools -> Diagnostics and reboot the computer. Next disable logging and collect logs with ELC. Upload the generated archive to a safe location (Dropbox, OneDrive, etc.) and drop me a message with a download link.

[Dump Kids 0]

6 hours ago, Marcos said:

Could you temporarily uninstall EEA and install ESET Internet Security? Activate a 30-day trial version. I assume the same error should be reported. Then enable Advanced firewall logging in the advanced setup -> Tools -> Diagnostics and reboot the computer. Next disable logging and collect logs with ELC. Upload the generated archive to a safe location (Dropbox, OneDrive, etc.) and drop me a message with a download link.

where is Diagnostics? I'm looking not but there.

[Marcos 5,070]

Press F5 to open advanced setup.