camelia 6 Posted February 22, 2018 Share Posted February 22, 2018 Hello, I am a little disappointment about no notifications about the new version, in this case Cyber Security: 6.5.600.5, also there is no changelog so I don't know whats new about this new update Also no response for Eset labs about the files I sent 3 days ago "If the issue is not resolved within two days and the matter is urgent, please send a follow-up email message with the following information: Subject line of email that was sent to samples@eset.com. Date and time of email. Email address you sent it From." What should I do now? Thanks Camelia Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted February 22, 2018 ESET Moderators Share Posted February 22, 2018 I am in the process of publishing the notification right now--there is always a slight delay from when the build is uploaded to the download server, when we see it, and how long it takes to make the appropriate posts for notification. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted February 22, 2018 ESET Moderators Share Posted February 22, 2018 Changelog is posted: https://forum.eset.com/topic/14756-eset-cyber-security-version-656005-has-been-released/ Link to comment Share on other sites More sharing options...
Administrators Marcos 5,397 Posted February 22, 2018 Administrators Share Posted February 22, 2018 As for the sample, we do not guarantee sending a response although we almost always do. In that case it sounds like a mountable disk image which may not look malicious but proclaiming it 100% innocuous without in-depth analysis could be deceptive. An in-depth analysis of a file can take from hours to weeks. Therefore it's necessary to mention what makes you think that a particular file is malicious when reporting samples to ESET. Link to comment Share on other sites More sharing options...
pygocentrus 1 Posted March 23, 2018 Share Posted March 23, 2018 (edited) Quote Hello, I am a little disappointment about no notifications about the new version, in this case Cyber Security: 6.5.600.5, also there is no changelog so I don't know whats new about this new update I complained about that too....... https://forum.eset.com/topic/13266-notification-for-new-version/ Edited March 23, 2018 by pygocentrus Link to comment Share on other sites More sharing options...
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