sareh.sh 0 Posted February 20, 2018 Share Posted February 20, 2018 hi. I have a problem when i want to activate product. I reinstall my windows ( I had windows 8.1 and now install windows 10) and then reinstall my internet security antivirus. i have a product key but when enter it in www.us-eset.com/register this message will appear : There was an error registering your serial number. Please contact support. what should I do ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,923 Posted February 20, 2018 Administrators Share Posted February 20, 2018 What format of the product key do you have? Is it in the format XXXX-XXXX-XXXX-XXXX-XXXX ? If so, you should be able to enter it in the activation form in gui - Help and support -> Change license. Link to comment Share on other sites More sharing options...
sareh.sh 0 Posted February 20, 2018 Author Share Posted February 20, 2018 no ! the format is SEC106689******** (S/N10077) Link to comment Share on other sites More sharing options...
sareh.sh 0 Posted February 20, 2018 Author Share Posted February 20, 2018 I have purchased a boxed ESET product ... Link to comment Share on other sites More sharing options...
ESET Insiders Podrska2NORT 5 Posted February 20, 2018 ESET Insiders Share Posted February 20, 2018 Then you should follow the instructions from this ESET KB article: https://support.eset.com/kb2664/ (Register your ESET product online with a serial number or retail key) Link to comment Share on other sites More sharing options...
sareh.sh 0 Posted February 20, 2018 Author Share Posted February 20, 2018 I dont have any license key or username- password ... I just have a product key for this product. I could install it for the first time but after reinstall my windows everything was clean. Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 366 Posted February 20, 2018 ESET Moderators Share Posted February 20, 2018 Hello, The domain us-eset.com is not operated by ESET and is blocked by ESET's software. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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