Internal Server Error when deleting computers

[jimwillsher 65]

As per the title.

Is there any kind of repair or reconciliation script I can run?

Many thanks.

 

Jim

 

 

ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)
ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0)
Copyright (c) 1992-2017 ESET, spol. s r.o. All Rights Reserved.

END-USER LICENSE AGREEMENT

Microsoft Windows Server 2012 R2 Standard (64-bit), Version 6.3.9600 

License used for module updates of this ERA:

Public ID: xxx-xxx-xxx
Expires: 2037 Dec 31 12:00:00

Connected Clients: 21
Active Licenses: 0 

LICENSE MANAGEMENT

Installed Components:

 

NAME

VERSION

Update module	1069 (20161122)
Translation support module	1651 (20171212)
Configuration module	1526.10 (20180117)
SysInspector module	1269 (20170321)

[MartinK 378]

Most probable cause of failure is problem with devices deactivation - could you confirm you selected "Deactivate device" when removing computers? I would also recommend to check SERVER's trace.log for more detailed error description, as "Internal error" in this case means that it is not localized error, which most probably means error that cannot be resolved by user itself.

If you used "Deactivate device", you may remove computer without deactivation, and if deactivation is actually required, you can use ESET licensing portal to do so. We would also appreciate detailed error message from trace log, as it will be most probably issue in ESET licensing infrastructure.